Hug Your People The Proven Way to Hire,

In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!

Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.

Mitchells/Richards/Marshs Hugging Team	p. vii
Prologue: Everyone Wants to Be Appreciated	p. xv
Nice: It's How You Treat One Another
Building a Niceness Culture	p. 3
How to Hire Nice People	p. 13
Forget Probation, Get Married for Life!	p. 25
Is It Kathy or Cathy? (Cathie or Kathi?)	p. 30
Making the Human Connection	p. 35
Work Is Play, It's Fun	p. 46
Not Everyone Wants an Orchid	p. 52
Now That You've Connected, Reconnect	p. 55
Hugging Study Guide #1: Nice	p. 61
Trust: The Most Important Principle of All
No Surprises	p. 65
Have Expectations and Standards, Not Rules and Regulations	p. 70
A New World Environment, the "Of Course" Philosophy	p. 75
We Like Things Transparent	p. 83
Build on the Positives and Strengths	p. 89
Check In, Don't Check Up	p. 97
Conflict Resolution: When Winnie Stops Talking to Kristin	p. 103
Going to the Moon	p. 109
Hugging Study Guide #2: Trust	p. 115
Pride: The Power of All of Us
Feeling You Are the Business	p. 119
Throw Your Personal Party at the Office	p. 127
Reaching into the Community	p. 132
Spread the Word	p. 136
The Sound of Two Hands Clapping	p. 142
Hugging Study Guide #3: Pride	p. 149
Include: The Five I'S
You Can't Do It Alone	p. 153
Invite	p. 157
Input	p. 162
Include	p. 167
Involve	p. 177
Invest	p. 181
Hugging Study Guide #4: Include	p. 187
Recognize: It's Not Only About Money
But Don't Forget Money	p. 191
Run Their Picture, Too	p. 197
Hugs Should Be Enduring	p. 207
Fair Is Not Always Equal	p. 211
Hugging Around the Clock	p. 217
When the Passion Goes	p. 224
Welcome Back, Welcome Home	p. 232
Hugging Study Guide #5: Recognize	p. 237
Epilogue: I'm Going to Have Fun Today	p. 239
Hugging Achievement Test (HAT)	p. 243
Acknowledgments	p. 251
Table of Contents provided by Ingram. All Rights Reserved.

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Hug Your People The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results

Summary

Author Biography

Table of Contents

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