Human Resource Issues in International Tourism

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Supplemental Materials

Please wait while the item is added to your bag...

List of contributors
Preface
Acknowledgements
Human Resources in Tourism - Macro Perspectives
Human resources in tourism: an introduction	p. 3
Human resource planning and development: a focus on service excellence	p. 22
Human resource planning and development: micro and macro models for effective growth in tourism	p. 30
Labour markets and vocational education	p. 47
Collecting and using information about human resources in tourism - the direct survey method	p. 60
Input-output analysis and employment multipliers	p. 77
Case Studies
Australia	p. 89
Bali	p. 108
Belgium	p. 116
Canada	p. 125
The Caribbean	p. 147
Hong Kong	p. 161
India	p. 177
Kenya	p. 192
Republic of Ireland	p. 201
United Kingdom	p. 217
Conclusion
Creating an integrated human resource environment for tourism	p. 235
Index	p. 255
Table of Contents provided by Blackwell. All Rights Reserved.