Human Resource Management in Hospitality

Human Resource Management in Hospitality is a comprehensive textbook, designed especially for students of hotel management programmes. It explores the core concepts of human resource management (HRM) and uses numerous industry-related examples and case studies to explain them. Beginning with an introduction to HRM, the book goes on to explore relevant theoretical concepts like manpower planning, recruitment, training and development. It then elaborates on employee motivation, performance appraisal, compensation and benefit management, and job satisfaction. It then throwslight on organizational culture, conflict management and collective bargaining, Indian labour laws in hospitality, and disciplinary action. The book concludes by looking at contemporary issues such as HR information system (HRIS), and international HRM. With its practice-oriented approach, the book will be equally useful to HR professionals in the hospitality industry.

Malay Biswas, PhD, is Assistant Professor (Organizational Behaviour / Human Resource Management) at the Indian Institute of Management (IIM), Rohtak. He had worked with Taj Hotels Resorts and Palaces for over eight years as Human Resource Professional and eight years of academic experience with Institute of Hotel Management, Aurangabad, Maharashtra. He taught organizational behaviour, human resource management, research methodology, and business ethics. Dr. Biswas has published several papers and reports in the areas of his expertise in international and national journals.

1. Introduction to HRM
2. Manpower Planning
3. Recruitment
4. Training and Development
5. Performance Appraisal
6. Employee Motivation
7. Compensation and Benefit Management
8. Job Satisfaction
9. Organizational Culture
10. Organizational Conflict and Collective Bargaining
11. Indian Labour Laws
12. Disciplinary Action
13. HR Information System (HRIS)
14. International HRM
Appendix A: Abusive Supervision
Appendix B: Counter-productive Behaviour