Human Resources in the 21st Century

New and faster technology, redefined values, and shifting customer demands are changing the way businesses operate in the twenty-first century. Human resources and business leaders are faced with the challenge of redefining their strategies on leadership, talent, and diversity, while evaluating their operational effectiveness. This book presents the compelling contributions of thought leaders-such as David Ulrich, Rosabeth Moss Kanter, and Jeffrey Pfeffer-who offer a road map for what these leaders can expect. Renowned HR executives also provide their expert advice and prescriptions for the future. The nature of human resources will continue to evolve as the new century progresses-with this book, HR professionals can change with it.Marc Effron (Darien, CT) is the Global Practice Leader for Hewitt Associates Leadership Practice. His leadership work centers on helping organizations attract, develop and retain top leadership talent. Robert Gandossy (Redding, CT) heads Hewitt's Global Practice Leaders for Talent and has over twenty years' experience in human resources, leadership, and change management. Marshall Goldsmith (Santa Fe, CA) is a founding Director of The Alliance for Strategic Leadership, a consulting organization.

Marc Effron (Darien, CT) is the Global Practice Leader for Hewitt Associates' Leadership Practice (http://was.hewitt.com/hewitt/), and is based in Hewitt's Connecticut Center. His leadership work centers on helping organizations attract, develop and retain top leadership talent. Hehas an M.B.A. with Honors Letters from the Yale School of Management.

Robert Gandossy (Redding, CT) is Hewitt's Global Practice Leaders for Talent and has over 20 years experience in human resources, leadership, and change management. He has written numerous articles and papers. He holds a Ph.D. from Yale University.

Marshall Goldsmith (Rancho Santa Fe, CA) is one of the world's foremost authorities in helping leaders achieve positive, measurable change in behavior: for themselves, their people and their teams. Marshall is a founding director of A4SL-The Alliance for Strategic Leadership, a consulting organization that includes over 100 top professionals in the field of leadership development. He is on the faculty of the global executive education program for Dartmouth and Oxford (UK) Universities. Marshall is a partner in Duke Corporate Education's Personal Learning Systems. He is an emeritus member of the Board of the Peter Drucker Foundation. He has a Ph.D. from UCLA.

Foreword by Rosabeth Moss Kanter, Harvard Business School and author of the best-selling book Evolve!

Foreword

vii

Rosabeth Moss Kanter

Preface

xiii

Acknowledgments

xvii

Part I People: HR's Bottom-Line Asset

Getting Extraordinary Results from Ordinary People

3

(8)

Libby Sartain

Looking North on the Leadership Compass: Effective HR Management for the New Century

11

(8)

Michael Useem

The 21st Century Workforce: Implications for HR

19

(6)

Jeff Brown

Lindy Williams

Engaging the Generations

25

(10)

Beverly Kaye

Devon Scheef

Diane Thielfoldt

Globalization: How Real Are the People Challenges?

35

(16)

Neville Osrin

Francis Stickland

Understanding Referent Groups and Diversity: A Key Challenge for Human Resource Leaders

51

(8)

Marshall Goldsmith

R. Roosevelt Thomas Jr.

Part II Emerging Practices

Putting Pride to Work: Recapturing the Power of the Most Effective Motivational Force

59

(8)

Jon R. Katzenbach

Niko Canner

Marc A. Feigen

Leveraging HR: How to Develop Leaders in ``Real Time''

67

(12)

Linda Sharkey

Strategic HRM Measurement: From Justifying HR to Strategic Talent Leadership

79

(12)

John W. Boudreau

Peter Ramstad

Human Resource Management and Business Performance: Lessons for the 21st Century

91

(8)

David Lewin

The Icarus Syndrome: Talent Management and Derailment in the New Millennium

99

(10)

Adrian Furnham

Maximizing the Probability of Success of Newly Recruited Executives

109

(6)

Charles G. Tharp

Ben E. Dowell

Learning via Education and Training

115

(6)

D. Quinn Mills

Beam Me Some Talent, Scotty! Knowledge, Learning, and Technology on the Starship Enterprise

121

(8)

Elliott Masie

Part III Emerging Organization and Culture

Free to Choose: Fostering the Innovative Organization

129

(6)

Lynda Gratton

Building a New Partnership

135

(8)

Allan R. Cohen

David L. Bradford

Get Down to Business

143

(6)

Kate DCamp

Accommodating Change in the 21st Century

149

(8)

Yvonne R. Jackson

Managing Global Total Rewards

157

(12)

Richard Kantor

Globalization of HR: 21st Century Challenges

169

(8)

Robert J. Joy

Paul Howes

Challenges of a Global Marketplace

177

(10)

Howard Morgan

Part IV Leading Change: The Enduring Task

When Change Is Out of Our Control

187

(8)

Margaret Wheatley

Mother's Work Is Never Done: Myths and Facts about Organizational Change

195

(8)

James O'Toole

Unilever's Path to Growth: Reflections on a Journey in Progress

203

(12)

Arjan Overwater

Thomas W. Malnight

Finding the Missing Link: Connecting Your Business Strategy and Leadership Strategy

215

(12)

Marc Effron

Convergence of HR: Leadership and Change Management

227

(12)

Wayne Brockbank

Part V The HR Profession: Coming Demise or New Beginning?

Is This the End of HR?

239

(6)

Stan Davis

Transforming Your HR Department into a Start-Up Professional Services Firm

245

(6)

William Bridges

Susan Mitchell Bridges

What's Next for the People Function? A Missing Link for Delivering Value

251

(8)

David Ulrich

Norman Smallwood

Profession at a Crossroads

259

(6)

J. Randall MacDonald

Human Resources and Power: Oxymoron or Necessity?

265

(8)

Jeffrey Pfeffer

Managing for Execution: HR Delivery Imperatives for the 21st Century

273

(8)

Jason Jeffay

Sandy K. Bicos

HR as a Trusted Partner

281

(6)

James B. Dagnon

The HR Head as Trusted CEO Advisor: Six Strategies for Becoming a Valued Partner to Senior Management

287

(8)

Robert Gandossy

Andrew Sobel

Notes

295

(12)

About the Contributors

307

(16)

Index

323

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Human Resources in the 21st Century

Summary

Author Biography

Table of Contents

Supplemental Materials