Human Services Management

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Summary

-- Karen M. Hopkins, Social Service Review

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Foreword	p. vii
Preface	p. xi
Acknowledgments	p. xv
Introduction	p. 1
Human Service Organizations	p. 30
Stakeholder Constituencies	p. 59
Organizational Structure and Program Design	p. 89
Service Delivery Networks	p. 138
The User/Consumer Constituency	p. 184
Organized Professions and Human Service Organizations	p. 216
Legitimators and Funders	p. 281
The Human Service Executive	p. 322
Boards of Directors and Advisory Committees	p. 354
Accountability	p. 396
Dealing with Change	p. 423
References	p. 449
Index	p. 479
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