Human Services Technology: Understanding,

Explains the design and implementation of computer application in the social sciences in non-technical language, featuring new information on computer technologies and combining several relevant fields. DLC: Human services--Data processing. Previous edition not cited.

Dick Schoech, PhD, is Professor of Administrative and Community Practice at the University of Texas at Arlington School of Social Work

Introduction

1

(4)

Assumptions

4

(3)

Organization of Chapters

7

(4)

PART I: BASIC CONCEPTS AND HISTORY

Personal Views of Human Service Technology

11

(20)

Introduction

11

(1)

Information Technology As Seen by a Person with a Disability

11

(2)

Information Technology As Seen by an Executive Secretary in a Mental Health Association

13

(2)

Information Technology As Seen by a Clinician in a Mental Health Center

15

(4)

Information Technology As Seen by the Director of Information Management at a Local State Department Office

19

(3)

Information Technology As Seen by the Executive Director of a Multiprogram Home Health Agency

22

(4)

Information Technology As Seen by a United Way Committee Member

26

(3)

Conclusion

29

(1)

Review and Discussion Questions

29

(2)

Basic Concepts and Historical Context

31

(32)

Introduction

31

(1)

Basic Concepts of Human Services IT

32

(10)

Introduction to IT

42

(5)

Historical Perspective

47

(5)

Societal Impact

52

(3)

Information Use in Human Service Delivery

55

(3)

Conclusion

58

(1)

Review and Discussion Questions

59

(4)

PART II: APPLICATIONS OF INFORMATION TECHNOLOGY IN THE HUMAN SERVICES

Professional Generic Applications and Assistive Technology

63

(20)

Introduction

63

(1)

Generic Applications

63

(5)

Research Applications

68

(1)

Education Applications

69

(9)

Assistive Technology

78

(4)

Conclusion

82

(1)

Review and Discussion Questions

82

(1)

Management Applications

83

(30)

Introduction

83

(1)

Historical Perspective

83

(3)

Data Processing Applications

86

(1)

Information Systems

87

(4)

Knowledge-Based Applications

91

(10)

Decision Support Applications

101

(5)

Performance Support Applications

106

(4)

Conclusion

110

(1)

Review and Discussion Questions

111

(2)

Human Services IT Applications

113

(30)

Introduction

113

(1)

Policymaking Level

113

(2)

Community Level

115

(4)

Agency Management Level

119

(3)

Direct Service Level: Helping Practitioners Manage and Report Work

122

(3)

Direct Service Level: Supporting Practitioner-Client Interactions

125

(8)

Client Level

133

(5)

Conclusion

138

(1)

Review and Discussion Questions

139

(4)

PART III: DESIGNING, DEVELOPING, AND IMPLEMENTING INFORMATION TECHNOLOGY SYSTEMS

The Process of Developing IT Applications

143

(38)

Introduction

143

(1)

Basic Concepts

144

(4)

The Application Design and Development Process

148

(10)

Tools, Techniques, and Skills

158

(10)

Development Issues

168

(9)

Conclusion

177

(2)

Review and Discussion Questions

179

(2)

Applying Systems and Decision-Making Theories

181

(30)

Introduction

181

(1)

Systems

182

(11)

Decision Making

193

(11)

Implications of Systems and Decision-Making Theories

204

(5)

Conclusion

209

(1)

Review and Discussion Questions

210

(1)

Assessing Human Service Information Needs

211

(28)

Introduction

211

(1)

Organizational Influences on Human Service Information Needs

211

(9)

Influences of Human Service Processes and Decision Making on Information Needs

220

(10)

Implications of Information Needs on IT Design and Development

230

(8)

Conclusion

238

(1)

Review and Discussion Questions

238

(1)

Hardware and Software Influences on IT Development

239

(34)

Introduction

239

(1)

Hardware Basics

239

(6)

Hardware Functions

245

(5)

Hardware Components

250

(4)

Software Basics

254

(15)

Implications for System Design and Development

269

(2)

Conclusion

271

(1)

Review and Discussion Questions

272

(1)

Database Management Influences on IT Development

273

(32)

Introduction

273

(1)

Database Management Basics

274

(16)

Managing Data

290

(3)

Data Management Software

293

(5)

Designing a DBMS

298

(4)

Implications of Data Management for IT Design and Development

302

(1)

Conclusion

303

(1)

Review and Discussion Questions

303

(2)

Networking, Telecommunications, and Internet Influences on IT Development

305

(30)

Introduction

305

(1)

Networking Basics

305

(7)

Types of Networks

312

(4)

Network Activities

316

(6)

Cyberspace

322

(7)

Implications of Networking for IT Development

329

(2)

Conclusion

331

(1)

Review and Discussion Questions

331

(4)

PART IV: MAINTAINING INFORMATION TECHNOLOGY

Managing, Supporting, and Evaluating IT Applications

335

(38)

Introduction

335

(1)

Basic Concepts

336

(4)

Information Management Issues

340

(3)

Reviewing IT Performance

343

(12)

Guidelines for Success

355

(15)

Conclusion

370

(1)

Review and Discussion Questions

371

(2)

Trends, Issues, and the Future

373

(36)

Introduction

373

(1)

Society

373

(5)

Policy Formulation and Analysis

378

(2)

Administrative Practice

380

(5)

Community Practice

385

(2)

Individual, Family, and Group Practitioners

387

(5)

Educators

392

(7)

Researchers and IT Developers

399

(2)

Clients

401

(5)

Conclusion

406

(2)

Review and Discussion Questions

408

(1)

Glossary

409

(18)

References

427

(14)

Author Index

441

(4)

Subject Index

445

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Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services

Summary

Author Biography

Table of Contents

Supplemental Materials