-Robert L. Dilenschneider, CEO, The Dilenschneider Group
CAROL KINSEY GOMAN, PhD, (Berkeley, CA), is an internationally recognized expert on the human side of organizational change. As President of Kinsey Consulting Services, Goman designs organizational transformation strategies, coaches senior managers on ways to increase their effectiveness as leaders of change, and delivers over 100 speeches a year at international and corporate conferences. She has been cited as an authority in media such as Industry Week, Investor’s Business Daily, CNN, and NBC Nightly News with Tom Brokaw.
About the Author
ix
Introduction
1
(5)
An Extraordinary Environment
6
(22)
People Who Lead People: Lessons from Leaders of High-Tech Companies
28
(23)
Winning the War for Talent
51
(33)
What's in It for Me?
84
(25)
Retaining People in the Mecca of Free Agency
109
(30)
Thriving on Change, Complexity, and Chaos
139
(32)
Communicating to a Highly Skeptical Work Force
171
(27)
It's the People, Stupid
198
(27)
Notes
225
(2)
Index
227
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