Human-Computer Interaction

, by Dix, Alan; Finlay, Janet E.; Abowd, Gregory D.; Beale, Russell

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ISBN: 9780132398640 | 0132398648
Cover: Hardcover
Copyright: 1/1/2004

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Extensively revised and rewritten in light of recent advances, this best-selling text is a comprehensive examination of human-computer interaction. The central focus of this exciting revision is the design of computer technology, and how computer technology can be made more usable by people. It provides a multi-disciplinary approach to the subject through a synthesis of computer science, cognitive science, psychology, and sociology, and stresses a principled approach to interactive systems design that fits a software engineering environment.

Foreword

(2)

Preface to the second edition

xiii

(2)

Preface to the first edition

Introduction

(8)

Part I Foundations

(132)

1 The human

(42)

1.1 Introduction

(1)

1.2 Input-output channels

(13)

Design Focus: Getting noticed

(10)

1.3 Human memory

(10)

Design Focus: Cashing in

(7)

1.4 Thinking: reasoning and problem solving

(12)

Design Focus: Whose error?

(1)

1.5 Individual differences

(1)

1.6 Psychology and the design of interactive systems

(3)

1.7 Summary

(1)

Exercises

(1)

Recommended reading

(3)

2 The Computer

(49)

2.1 Introduction

(2)

2.2 Text entry devices

(7)

2.3 Positioning and pointing devices

(9)

2.4 Output devices

(7)

2.5 Paper: Printing and scanning

(10)

Design Focus: Readability of text

(6)

2.6 Memory

(7)

2.7 Processing

(5)

Design Focus: The myth of the infinitely fast machine

(4)

2.8 Summary

101

(1)

Recommended reading

102

(1)

3 The interaction

103

(38)

3.1 Introduction

103

(1)

3.2 Models of interaction

104

(5)

Design Focus: VCR

109

(1)

3.3 Frameworks and HCI

109

(1)

3.4 Ergonomics

110

(5)

Design Focus: Industrial interfaces

112

(3)

3.5 Interaction styles

115

(8)

3.6 Elements of the WIMP interface

123

(8)

Design Focus: Learning toolbars

129

(2)

3.7 Screen design and layout

131

(5)

Design Focus: Checking screen colours

132

(4)

3.8 Interactivity

136

(1)

3.9 The context of the interaction

137

(1)

3.10 Summary

138

(1)

Exercises

139

(1)

Recommended reading

139

(2)

Part II Design practice

141

(320)

4 Usability paradigms and principles

143

(36)

4.1 Introduction

143

(1)

4.2 Paradigms for interaction

144

(18)

4.3 Principles to support usability

162

(15)

4.4 Summary

177

(1)

Exercises

177

(1)

Recommended reading

177

(2)

5 The design process

179

(44)

5.1 Introduction

179

(1)

5.2 The software life cycle

179

(11)

5.3 Using design rules

190

(9)

5.4 Usability engineering

199

(6)

5.5 Iterative design and prototyping

205

(7)

Design Focus: Prototyping in practice

209

(3)

5.6 Design rationale

212

(8)

5.7 Summary

220

(1)

Exercises

220

(1)

Recommended reading

221

(2)

6 Models of the user in design

223

(37)

6.1 Introduction

223

(1)

6.2 User requirements modelling

223

(1)

6.3 Socio-technical models

224

(3)

6.4 Soft systems methodology

227

(2)

6.5 Participatory design

229

(1)

6.6 Cognitive models

230

(1)

6.7 Goal and task hierarchies

231

(10)

Design Focus: GOMS saves money

234

(7)

6.8 Linguistic models

241

(4)

6.9 The challenge of display-based systems

245

(1)

6.10 Physical and device models

246

(8)

6.11 Cognitive architectures

254

(3)

6.12 Summary

257

(1)

Exercises

258

(1)

Recommended reading

259

(1)

7 Task analysis

260

(32)

7.1 Introduction

260

(1)

7.2 Differences between task analysis and other techniques

261

(1)

7.3 Task decomposition

262

(6)

7.4 Knowledge-based analysis

268

(6)

7.5 Entity-relationship-based techniques

274

(6)

7.6 Sources of information and data collection

280

(7)

7.7 Uses of task analysis

287

(3)

7.8 Summary

290

(1)

Exercises

291

(1)

Recommended reading

291

(1)

8 Dialog notations and design

292

(49)

8.1 What is dialog?

292

(2)

8.2 Dialog design notations

294

(2)

8.3 Diagrammatic notations

296

(17)

Design Focus: Using STNs in prototyping

299

(12)

Design Focus: Digital watch -- documentation and analysis

311

(2)

8.4 Textual dialog notations

313

(11)

8.5 Dialog semantics

324

(6)

8.6 Dialog analysis and design

330

(7)

8.7 Summary

337

(1)

Exercises

338

(1)

Recommended reading

339

(2)

9 Models of the systems

341

(37)

9.1 Introduction

341

(1)

9.2 Standard formalisms

341

(13)

9.3 Interaction models

354

(11)

9.4 Status/event analysis

365

(8)

9.5 Summary

373

(1)

Exercises

374

(1)

Recommended reading

375

(3)

10 Implementation support

378

(28)

10.1 Introduction

378

(1)

10.2 Elements of Windowing systems

379

(5)

10.3 Programming the application

384

(6)

Design Focus: Going with the grain

389

(1)

10.4 Using toolkits

390

(5)

Design Focus: Java and AWT

392

(3)

10.5 User interface management systems

395

(7)

10.6 Summary

402

(1)

Exercises

403

(1)

Recommended reading

403

(3)

11 Evaluation techniques

406

(38)

11.1 What is evaluation?

406

(1)

11.2 Goals of evaluation

406

(1)

11.3 Styles of evaluation

407

(1)

11.4 Evaluating the design

408

(7)

11.5 Evaluating the implementation

415

(21)

11.6 Choosing an evaluation method

436

(4)

11.7 Summary

440

(1)

Exercises

441

(1)

Recommended reading

441

(3)

12 Help and documentation

444

(19)

12.1 Introduction

444

(1)

12.2 Requirements of user support

445

(1)

12.3 Approaches to user support

446

(4)

12.4 Adaptive help systems

450

(7)

12.5 Designing user support systems

457

(2)

12.6 Summary

459

(1)

Exercises

459

(1)

Recommended reading

460

(1)

Part III Application areas

461

(150)

13 Groupware

463

(47)

13.1 Introduction

463

(1)

13.2 Groupware systems

464

(3)

13.3 Computer-mediated communication

467

(9)

13.4 Meeting and decision support systems

476

(5)

13.5 Shared applications and artefacts

481

(7)

13.6 Frameworks for groupware

488

(8)

13.7 Implementing synchronous groupware

496

(10)

13.8 Summary

506

(1)

Exercises

507

(1)

Recommended reading

507

(3)

14 CSCW and social issues

510

(44)

14.1 Introduction

510

(1)

14.2 Face-to-face communication

511

(5)

14.3 Conversation

516

(12)

14.4 Text-based communication

528

(9)

14.5 Group working

537

(7)

14.6 Organizational issues

544

(6)

Design Focus: Implementing workflow in Lotus Notes

549

(1)

14.7 Summary

550

(1)

Exercises

551

(1)

Recommended reading

552

(2)

15 Out of the glass box

554

(39)

15.1 Introduction

554

(1)

15.2 Multi-modal and multimedia systems

555

(1)

15.3 Speech in the interface

556

(6)

Design Focus: Mathematics for the blind

559

(2)

Design Focus: Choosing the right kind of speech

561

(1)

15.4 Non-speech sound

562

(5)

15.5 Handwriting recognition

567

(2)

Design Focus: Apple Newton

567

(2)

15.6 Gesture recognition

569

(1)

15.7 Computer vision

569

(1)

15.8 Ubiquitous computing applications research

570

(6)

15.9 Interfaces for users with special needs

576

(2)

15.10 Virtual reality

578

(5)

Design Focus: Applications of augmented reality

582

(1)

15.11 Information and data visualization

583

(7)

15.12 Summary

590

(1)

Exercises

591

(1)

Recommended reading

591

(2)

16 Hypertext, multimedia and the World Wide Web

593

(18)

16.1 Introduction

593

(1)

16.2 Text, hypertext and multimedia

593

(3)

16.3 The World Wide Web

596

(2)

16.4 Animation

598

(1)

16.5 Video and digital video

599

(1)

16.6 Educational technology

600

(2)

16.7 Design focus: designing for the World Wide Web

602

(7)

16.8 Summary

609

(1)

Exercises

610

(1)

Recommended reading

610

(1)

References

611

(17)

Index

628

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Human-Computer Interaction

Summary

Table of Contents

Supplemental Materials