Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780849326219 | 0849326214
- Cover: Hardcover
- Copyright: 2/28/2005
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.
About the Author | xv | ||||
Preface | xvii | ||||
|
1 | (26) | |||
|
2 | (3) | |||
|
5 | (1) | |||
|
6 | (11) | |||
|
6 | (3) | |||
|
8 | (1) | |||
|
9 | (6) | |||
|
11 | (2) | |||
|
13 | (1) | |||
|
14 | (1) | |||
|
14 | (1) | |||
|
15 | (2) | |||
|
17 | (7) | |||
|
24 | (3) | |||
|
27 | (38) | |||
|
29 | (2) | |||
|
29 | (1) | |||
|
29 | (1) | |||
|
30 | (1) | |||
|
30 | (1) | |||
|
31 | (12) | |||
|
31 | (1) | |||
|
32 | (1) | |||
|
32 | (1) | |||
|
33 | (1) | |||
|
33 | (1) | |||
|
33 | (1) | |||
|
34 | (1) | |||
|
34 | (1) | |||
|
34 | (1) | |||
|
35 | (1) | |||
|
35 | (1) | |||
|
35 | (1) | |||
|
36 | (1) | |||
|
36 | (1) | |||
|
36 | (1) | |||
|
37 | (1) | |||
|
37 | (1) | |||
|
37 | (1) | |||
|
38 | (1) | |||
|
38 | (1) | |||
|
39 | (1) | |||
|
39 | (1) | |||
|
40 | (1) | |||
|
40 | (1) | |||
|
41 | (1) | |||
|
41 | (1) | |||
|
41 | (1) | |||
|
42 | (1) | |||
|
42 | (1) | |||
|
42 | (1) | |||
|
43 | (1) | |||
|
43 | (20) | |||
|
44 | (2) | |||
|
44 | (1) | |||
|
45 | (1) | |||
|
45 | (1) | |||
|
46 | (1) | |||
|
46 | (1) | |||
|
46 | (1) | |||
|
47 | (1) | |||
|
47 | (2) | |||
|
47 | (1) | |||
|
47 | (1) | |||
|
48 | (1) | |||
|
48 | (1) | |||
|
48 | (1) | |||
|
48 | (1) | |||
|
48 | (1) | |||
|
48 | (1) | |||
|
49 | (1) | |||
|
49 | (1) | |||
|
49 | (1) | |||
|
49 | (1) | |||
|
49 | (1) | |||
|
49 | (1) | |||
|
50 | (1) | |||
|
50 | (1) | |||
|
51 | (1) | |||
|
51 | (1) | |||
|
52 | (1) | |||
|
52 | (1) | |||
|
52 | (1) | |||
|
53 | (1) | |||
|
53 | (1) | |||
|
54 | (1) | |||
|
54 | (1) | |||
|
55 | (1) | |||
|
55 | (1) | |||
|
56 | (1) | |||
|
57 | (3) | |||
|
57 | (3) | |||
|
60 | (1) | |||
|
60 | (1) | |||
|
61 | (1) | |||
|
61 | (1) | |||
|
62 | (1) | |||
|
62 | (1) | |||
|
62 | (1) | |||
|
63 | (1) | |||
|
63 | (1) | |||
|
63 | (2) | |||
|
65 | (26) | |||
|
65 | (1) | |||
|
66 | (1) | |||
|
66 | (1) | |||
|
66 | (2) | |||
|
66 | (1) | |||
|
67 | (1) | |||
|
67 | (1) | |||
|
67 | (1) | |||
|
67 | (1) | |||
|
68 | (1) | |||
|
68 | (6) | |||
|
69 | (1) | |||
|
70 | (1) | |||
|
70 | (1) | |||
|
71 | (3) | |||
|
74 | (9) | |||
|
78 | (5) | |||
|
79 | (1) | |||
|
79 | (1) | |||
|
80 | (1) | |||
|
80 | (1) | |||
|
80 | (3) | |||
|
83 | (6) | |||
|
84 | (25) | |||
|
84 | (1) | |||
|
85 | (1) | |||
|
85 | (1) | |||
|
85 | (1) | |||
|
85 | (3) | |||
|
88 | (1) | |||
|
89 | (1) | |||
|
90 | (1) | |||
|
90 | (1) | |||
|
91 | (24) | |||
|
92 | (2) | |||
|
94 | (4) | |||
|
98 | (5) | |||
|
103 | (1) | |||
|
103 | (6) | |||
|
109 | (3) | |||
|
111 | (1) | |||
|
112 | (1) | |||
|
112 | (1) | |||
|
113 | (2) | |||
|
115 | (20) | |||
|
115 | (3) | |||
|
118 | (1) | |||
|
118 | (6) | |||
|
122 | (1) | |||
|
122 | (1) | |||
|
123 | (1) | |||
|
123 | (1) | |||
|
123 | (1) | |||
|
124 | (1) | |||
|
125 | (2) | |||
|
127 | (1) | |||
|
128 | (2) | |||
|
128 | (1) | |||
|
129 | (1) | |||
|
130 | (1) | |||
|
130 | (2) | |||
|
132 | (1) | |||
|
132 | (3) | |||
|
135 | (18) | |||
|
135 | (9) | |||
|
138 | (2) | |||
|
140 | (2) | |||
|
142 | (2) | |||
|
144 | (7) | |||
|
147 | (4) | |||
|
149 | (1) | |||
|
149 | (1) | |||
|
150 | (1) | |||
|
150 | (1) | |||
|
151 | (1) | |||
|
151 | (1) | |||
|
152 | (1) | |||
|
153 | (22) | |||
|
154 | (3) | |||
|
157 | (7) | |||
|
157 | (4) | |||
|
158 | (1) | |||
|
159 | (1) | |||
|
159 | (1) | |||
|
160 | (1) | |||
|
161 | (1) | |||
|
161 | (3) | |||
|
164 | (5) | |||
|
169 | (3) | |||
|
172 | (1) | |||
|
172 | (1) | |||
|
173 | (1) | |||
|
173 | (2) | |||
|
175 | (26) | |||
|
176 | (3) | |||
|
177 | (1) | |||
|
178 | (1) | |||
|
179 | (1) | |||
|
180 | (3) | |||
|
180 | (1) | |||
|
181 | (1) | |||
|
181 | (1) | |||
|
182 | (1) | |||
|
182 | (1) | |||
|
183 | (4) | |||
|
185 | (2) | |||
|
187 | (2) | |||
|
189 | (2) | |||
|
191 | (2) | |||
|
193 | (2) | |||
|
195 | (2) | |||
|
197 | (2) | |||
|
198 | (1) | |||
|
199 | (1) | |||
|
199 | (2) | |||
|
201 | (18) | |||
|
202 | (8) | |||
|
204 | (1) | |||
|
204 | (6) | |||
|
210 | (2) | |||
|
212 | (4) | |||
|
213 | (1) | |||
|
214 | (1) | |||
|
214 | (1) | |||
|
215 | (1) | |||
|
215 | (1) | |||
|
215 | (1) | |||
|
216 | (1) | |||
|
216 | (1) | |||
|
217 | (2) | |||
10 Scorecard and Other Performance Measurement Tools | 219 | (30) | |||
|
219 | (3) | |||
|
222 | (3) | |||
|
225 | (3) | |||
|
228 | (3) | |||
|
231 | (2) | |||
|
233 | (1) | |||
|
234 | (4) | |||
|
|||||
|
238 | (4) | |||
|
239 | ||||
|
|||||
|
242 | (2) | |||
|
244 | (3) | |||
|
247 | (2) | |||
Appendix A: IT Staff Competency Survey | 249 | (4) | |||
Appendix B: U.S. Air Force Software Metrics Capability Evaluation Guide | 253 | (38) | |||
Appendix C: Traditional IT Metrics Reference | 291 | (20) | |||
Appendix D: eBay Balanced Scorecard Analysis | 311 | (22) | |||
Appendix E: Benchmarking Data Collection from a Software Engineering Requirements Elicitation Perspective | 333 | (10) | |||
Appendix F: Behavioral Competencies | 343 | (8) | |||
Appendix G: The Malcolm Baldrige National Quality Award Program | 351 | (30) | |||
Appendix H: Value Measuring Methodology | 381 | (26) | |||
Appendix I: Balanced Scorecard Samples | 407 | (12) | |||
Appendix J: Resources | 419 | (2) | |||
Appendix K: The E-Business Audit | 421 | (12) | |||
Appendix L: Establishing a Software Measurement Program | 433 | (22) | |||
Appendix M: Process, Assets by CMM Level: Focus on Process Improvement | 455 | (16) | |||
Appendix N: Selected Performance Metrics | 471 | (10) | |||
Index | 481 |
What is included with this book?
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.