Improving the Student Experience: A practical guide for universities and colleges

Supporting and enhancing the undergraduate student experience across the student lifecycle is a critical activity in higher education today not only to aid retention and progression but in a highly competitive HE market, the quality of the student experience is pivotal to an institution#xE2;#xAC;"s ability to attract students. In recent years, research and initiatives have tended to focus on the first year student experience (with subsequent years being neglected) or learning and teaching and assessment and feedback but as this book clearly shows the traditional undergraduate student lifecycle at university is made up of a number academic progression points that occur in a specific order. First Contact and Admissions; Pre-arrival; Arrival and Orientation; Induction for all new students; Reorientation and Reinduction (Returners Induction) Outduction (preparation for life after undergraduate study). This book outlines a new student lifecycle framework for practitioners together with working solutions to real problems in the form of exemplar case studies from the UK and internationally. Good practice must be adaptable and transferable because one size does not fit all. It must also be cost effective. And here the authors shows how practitioners can adapt and customise the 40 case studies presented to help them not only improve and enhance the experience of their undergraduate students in their own institution (both full and part-time) but also to support their students#xE2;#xAC;" progression and retention and support their colleagues in engaging in the activity.