Information Systems Strategic Management

This book is a comprehensive guide to the strategic management of information systems within business and public sector organizations seeking to integrate the two often disparate domains od stratgeic management and information systems. A central theme throughout is the need to manage information systems as a mixture of technical and social entities, within a broader organizational context.

List of figures

xiv

List of tables

xvi

Preface

xvii

Acknowledgements

xxi

PART 1 STRATEGIC MANAGEMENT AND INFORMATION SYSTEMS

1

(64)

Chapter summary

3

(2)

Information systems

5

(20)

Introduction

5

(2)

Learning objectives

7

(1)

Information systems as a domain

7

(1)

From technology-based to human-centred approaches

8

(7)

Combining technology-based and human-centred approaches: mixed methods

15

(3)

Information systems as social systems

18

(2)

Conclusions

20

(1)

Summary

20

(1)

Review questions

20

(1)

Discussion questions

21

(1)

Case exercise

21

(1)

Further reading

22

(1)

References

22

(3)

Lessons from corporate strategy

25

(18)

Introduction

25

(1)

Learning objectives

26

(1)

Corporate strategy: plans or patterns?

26

(2)

Strategy: the planning view

28

(3)

Strategy as patterns of activity

31

(2)

An integrated view of strategy

33

(2)

Strategic issues in different contexts

35

(3)

Conclusions

38

(2)

Summary

40

(1)

Review questions

40

(1)

Discussion questions

40

(1)

Case exercise

41

(1)

Further reading

41

(1)

References

42

(1)

Information systems strategy: the theoretical foundations

43

(22)

Introduction

43

(1)

Learning objectives

44

(1)

Social theory: the paradigm problem

44

(7)

Social systems theory, information systems and strategy

51

(1)

Critical social theory

52

(1)

Critical systems thinking

53

(6)

Conclusions

59

(1)

Summary

60

(1)

Review questions

60

(1)

Discussion questions

60

(1)

Case exercise

61

(1)

Further reading

61

(1)

References

62

(3)

PART 2 KEY ISSUES IN THE STRATEGIC MANAGEMENT OF INFORMATION SYSTEMS

65

(88)

Chapter summary

67

(2)

Information systems strategy and system failure

69

(20)

Introduction

69

(1)

Learning objectives

70

(1)

Toward a classification of information systems failure

70

(7)

User involvement and information systems success

77

(4)

Action research: involving users in the strategic and operational process

81

(2)

Conclusions

83

(1)

Summary

84

(1)

Review questions

84

(1)

Discussion questions

85

(1)

Case exercise

85

(1)

Further reading

86

(1)

References

86

(3)

Strategic alignment

89

(24)

Introduction

89

(1)

Learning objectives

90

(1)

The alignment problem

90

(4)

The process of strategic alignment in practice

94

(2)

Determining the current status of IS and corporate strategic planning in the organisation: the IS map

96

(4)

Strategic action

100

(8)

Conclusions

108

(1)

Summary

108

(1)

Review questions

109

(1)

Discussion questions

109

(1)

Case exercise

109

(1)

Further reading

110

(1)

References

111

(2)

Competitive advantage from information systems

113

(18)

Introduction

113

(1)

Learning objectives

114

(1)

Porter's three generic strategies

114

(1)

Competitive advantage from information technology, information systems or information?

115

(7)

The sustainability of competitive advantage from information

122

(1)

Planning for competitive advantage from information

123

(1)

Frameworks for the analysis of competitive advantage

123

(3)

Information as a strategic resource

126

(1)

Conclusions

126

(1)

Summary

127

(1)

Review questions

127

(1)

Discussion questions

127

(1)

Case exercise

128

(1)

Further reading

129

(1)

References

129

(2)

Structure, culture and change management in information systems

131

(22)

Introduction

131

(1)

Learning objectives

132

(1)

Organisational structure and culture

132

(2)

Organisational structure

134

(1)

Organisational culture

135

(3)

Managing strategic change

138

(3)

Strategic change and information systems

141

(2)

Toward a framework for information systems change management

143

(4)

Conclusions

147

(1)

Summary

148

(1)

Review questions

148

(1)

Discussion questions

149

(1)

Case exercise

149

(2)

Further reading

151

(1)

References

151

(2)

PART 3 INFORMATION SYSTEMS STRATEGIC MANAGEMENT: LESSONS FOR THE FUTURE

153

(38)

Chapter summary

155

(2)

Planning and formulating information systems strategy

157

(14)

Introduction

157

(1)

Learning objectives

158

(1)

Information systems as a domain

158

(1)

Corporate strategy: plans or patterns

159

(3)

Strategic alignment

162

(1)

Competitive advantage

163

(1)

A reconceptualisation: information systems strategic management (ISSM)

164

(3)

Conclusions

167

(1)

Summary

167

(1)

Review questions

168

(1)

Discussion questions

168

(1)

Case exercise

168

(1)

Further reading

169

(1)

References

169

(2)

The future of information systems strategic management: a technical or social process?

171

(20)

Introduction

171

(1)

Learning objectives

172

(1)

Information systems as social systems

172

(3)

Social systems

175

(2)

Critical systems

177

(3)

A critical approach to information systems: beyond Habermas

180

(2)

ISSM as critical systems practice

182

(3)

Conclusions

185

(1)

Summary

185

(1)

Review questions

186

(1)

Discussion questions

186

(1)

Case exercise

186

(2)

Further reading

188

(1)

References

188

(3)

Index

191

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Information Systems Strategic Management

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Information Systems Strategic Management

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