Information Technology and Organizational

This book discusses a holistic approach to organizations. It explores alternative organizational forms and work practices, the use and availability of information systems, evolving skill requirements, the innovative power of information technology, the creation of knowledge, and the reshaping of industrial sectors. Presents forward-looking, exciting topics. Breaks the boundaries of functionally-based, overly deterministic information literature.

About the editors Bob Galliers is internationally renowned for his leading edge work on IT and organizational change. Chairman of Warwick Business School, UK, he is editor-in-chief of the Journal of Strategic Information Systems. Walter Baets is Dean of Research at the recently established Euro-Arab Management School, Granada, Spain. Their transdisciplinary, cross-cultural and reflective approach to this most key of management topics makes this volume essential reading for those charged with studying and/or leading the visioning and implementation of organizational change on the back of IT.

Contributors

ix

(10)

Series Preface

xix

Introduction Information Technology and Organizational Transformation: The Holy Grail of IT?

1

(18)

Bob Galliers

Walter Baets

PART 1: STARTING AFRESH

19

(68)

1. Linking Strategy and IT-based Innovation: The Importance of the "Management of Expertise"

19

(18)

Harry Scarbrough

2. Computer Supported Collaborative Working: Challenging Perspectives on Work and Technology

37

(28)

Liam Bannon

3. The Metamorphosis of Oticon

65

(22)

Niels Bjorn-Andersen

Jon Turner

PART 2: IT AND THE LEARNING ORGANIZATION

87

(66)

4. Organizational Learning and Core Capabilities Development: The Role of IT

87

(20)

Rafael Andreu

Claudio Ciborra

5. The Corporate Mind Set as a Precursor for Business Process Change: About Knowledge, Perceptions and Learning

107

(26)

Walter Baets

6. The Role of Learning in Information Systems Planning and Implementation

133

(20)

Tapio Reponen

PART 3: INNOVATION, NETWORKS AND CORPORATE IDENTITY

153

(72)

7. Innovations as Precursors of Organizational Performance

153

(26)

Johannes Pennings

8. EDI, Organizational Change and Flexibility Strategies

179

(16)

Ramon O'Callaghan

9. An IT Architecture to Support Organizational Transformation

195

(30)

Walter Baets

V. Venugopal

PART 4: IT AND ORGANIZATIONAL CHANGE

225

(46)

10. Reflections on BPR, IT and Organizational Change

225

(20)

Bob Galliers

11. The Role of IT in Organizational Transformation

245

(16)

Jon Turner

12. LUCIA Accelerates Service Delivery: A Case Study of Business Process Re-engineering

261

(10)

Peter Meester

Jan Post

PART 5: AFTERWORD

271

(20)

13. Success and Failure in Corporate Transformation Initiatives

271

(20)

Andrew Pettigrew

Postscript

291

(2)

Bob Galliers

Walter Baets

Index

293

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Information Technology and Organizational Transformation Innovation for the 21st Century Organization

Summary

Author Biography

Table of Contents

Supplemental Materials