Innovation

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Summary

Innovation provides five in-depth studies on the state of innovation in government today.

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What Do We Know about Innovation?	p. 1
Introduction
Fostering Innovation
Implementing Innovation
Spreading Innovation
Innovation and Innovators
Bibliography
Understanding Innovation: What Inspires It? What Makes It Successful?	p. 13
Introduction: An Inclination to Innovate
What Inspires Innovation?
What Makes Innovation Successful?
Personal Observations: 13 Years of Chronicling Innovators
Bibliography
The Challenge of Innovating in Government	p. 59
Introduction: The Case for Change
Five Innovation Building Blocks
Winning Hearts and Minds: Implementation Techniques
Who Innovates? A Challenge to Received Wisdom
Supporting Innovation
Conclusions and Recommendations
Identifying Obstacles
Research Methodology
Endnotes
Bibliography
Creating a Culture of Innovation: 10 Lessons from America's Best Run City	p. 107
Introduction
Lessons Learned
Conclusion
Bibliography
San Diego County's Innovation Program: Using Competition and a Whole Lot More to Improve Public Services	p. 143
Introduction
The Innovation Process
Grading the Programs
Making It Stick
Concluding Thoughts
Competition and Reengineering Group Projects
Endnotes
Bibliography
Innovation in the Administration of Public Airports	p. 169
Introduction: Innovation at Airports
Case Studies
Lessons Learned
Recommendations
Endnotes
About the Contributors	p. 213
About The PricewaterhouseCoopers Endowment for The Business of Government	p. 218
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