Innovations in E-Government The Thoughts of Governors and Mayors

In Innovations in E-Government, Simon Hakim, Erwin A. Blackstone, and Michael L. Bognanno make the case that E-government is expected to make middle management of lesser value and flatten the pyramid of management in government. Improved communications, measurability of output, and the greater accountability of workers will reduce the necessary level of worker supervision and reduce the need for middle management. In turn, decisions by top management become more transparent and their accountability will also rise. Thus, as a result of improved technology, government could become leaner. Workers will be more empowered, efficient, and accountable.