Intentional Interviewing and Counseling (with InfoTrac) Facilitating Client Development in a Multicultural Society

, by Ivey, Allen E.; Ivey, Mary Bradford

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ISBN: 9780534519858 | 0534519857
Cover: Paperback
Copyright: 7/29/2002

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Before You Start: Ethics and Multicultural Competence. Section I: INTRODUCTION. 1. Toward Intentional Interviewing and Counseling. 2. Attending Behavior: Basic to Communication. SECTION II: HEARING CLIENT STORIES: HOW TO ORGANIZE AN INTERVIEW. 3. Questions: Opening Communication. 4. Observation Skills. 5. Encouraging, Paraphrasing, and Summarizing: Hearing the Client Accurately. 6. Observing and Reflecting Feelings: Fundamental to Client Experiencing. 7. How to Conduct a Complete Interview. Section III: HELPING CLIENTS GENERATE NEW STORIES THAT LEAD TO ACTION: INFLUENCING SKILLS AND STRATEGIES. 8. The Skills of Confrontation: Supporting While Challenging. 9. Focusing the Interview: Exploring the Story from Multiple Perspectives. 10. Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs. 11. Influencing Skills: Six Strategies for Change. Section IV: SKILL INTEGRATION. 12. Skill Integration: Putting it All Together. 13. Integrating Microskills with Theory: Sequencing Skills and Interview Stages. 14. Determining Personal Style and Future Theoretical/Practical Integration.

Before You Start: Ethics and Multicultural Competence

(14)

Welcome!

(1)

What Does This Book Offer for Your Development?

(1)

Developing Competence in the Interview

(4)

Ethics and Multicultural Competence

(4)

A Final Word

(2)

References

(2)

SECTION I Introduction

(50)

Chapter 1 Toward Intentional Interviewing and Counseling

(18)

Interviewing, Counseling, and Psychotherapy

(1)

Personal Style, Intentionality, and Cultural Intentionality

(3)

The Microskills Hierarchy

(5)

Story-Positive Asset-Restory-Action

(1)

You and the Microtraining Process: A Suggested Exercise

(2)

Competency Practice Exercises and Self-Assessment

(1)

References

(4)

Chapter 2 Attending Behavior: Basic to Communication

(30)

Introduction: The Basics of Listening

(1)

Example Interviews: Do I Want to Become a Counselor?

(5)

Instructional Reading: Getting Specific about Listening

(8)

Using Attending in Challenging Situations

(1)

Summary: Becoming a Samurai

(2)

Competency Practice Exercises and Self-Assessment

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior

(1)

References

(4)

SECTION II Hearing Client Stories: How to Organize an Interview

(156)

Chapter 3 Questions: Opening Communication

(28)

Introduction: Questioning Questions

(2)

Example Interview: Conflict at Work

(5)

Instructional Reading: Making Questions Work for You

(11)

Summary: Making Your Decision about Questions

(1)

Competency Practice Exercises and Portfolio of Competence

(6)

Determining Your Own Style and Theory: Critical Self-Reflection on Questioning

(1)

References

(2)

Chapter 4 Observation Skills

(29)

Introduction: Keeping Watch on the Interview

(2)

Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?

(4)

Instructional Reading

102

(11)

Summary: Observation Skills

113

(2)

Competency Practice Exercises and Portfolio of Competence

115

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills

122

(1)

References

123

(1)

Chapter 5 Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening

124

(24)

Introduction: Active Listening

125

(1)

Example Interview: They Are Teasing Me about My Shoes

126

(3)

Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing

129

(9)

Summary: Practice, Practice, and Practice

138

(2)

Competency Practice Exercises and Portfolio of Competence

140

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills

147

(1)

References

147

(1)

Chapter 6 Observing and Reflecting Feelings: A Foundation of Client Experience

148

(28)

Introduction: The Emotional World of Clients

149

(4)

Example Interview: My Mother Has Cancer, My Brothers Don't Help

153

(4)

Instructional Reading: Becoming Aware of and Skilled with Emotional Experience

157

(7)

Summary: A Caution about Reflection of Feelings

164

(2)

Competency Practice Exercises and Portfolio of Competence

166

(8)

Determining Your Own Style and Theory:

Critical Self-Reflection on Reflection of Feeling

174

(1)

References

174

(2)

Chapter 7 Integrating Listening Skills: How to Conduct a Well-Formed Interview

176

(45)

Introduction: A Review of Cultural Intentionality and Intentional Competence

177

(1)

Instructional Reading 1: The Ivey Taxonomy Anticipating the Results of Skill Usage

178

(8)

Instructional Reading 2: Empathy and Microskills

186

(4)

Instructional Reading 3: The Five Stages/Dimensions of the Well-Formed Interview

190

(10)

Example Interview: I Can't Get Along with My Boss

200

(7)

Summary

207

(1)

Competency Practice Exercises and Portfolio of Competence

208

(11)

Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills

219

(1)

References

219

(2)

SECTION III Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies

221

(122)

Chapter 8 The Skills of Confrontation: Supporting While Challenging

223

(30)

Introduction: Helping Clients Move from Inaction to Action

224

(1)

Instructional Reading: Challenging Clients in a Supportive Fashion

224

(14)

Example Interview: Balancing Family Responsibilities

238

(3)

Summary

241

(3)

Competency Practice Exercises and Portfolio of Competence

244

(8)

Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation

252

(1)

References

252

(1)

Chapter 9 Focusing the Interview: Exploring the Story from Multiple Perspectives

253

(28)

Introduction: Putting Stories in Context

254

(1)

Instructional Reading 1: Multiple Perspectives on Client Concerns

254

(7)

Instructional Reading 2: Family and Community Genograms

261

(5)

Example Interview: It's All My Fault Helping the Client Understand Self-in-Relation

266

(5)

Summary: Focusing and Self-in-Relation

271

(1)

Competency Practice Exercises and Portfolio of Competence

272

(7)

Determining Your Own Style and Theory: Critical Self Reflection on Focusing

279

(1)

References

280

(1)

Chapter 10 Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs

281

(25)

Introduction: Discovering and Encountering Deeper Issues

282

(3)

Example Interview: Surviving Divorce

285

(2)

Instructional Reading: Theoretical Orientations and Meaning

287

(7)

Summary: Making Sense of Meaning

294

(2)

Competency Practice Exercises and Portfolio of Competence

296

(8)

Determining Your Own Style and Theory:

Critical Self-Reflection on Reflecting Meaning

304

(1)

References

304

(2)

Chapter 11 Influencing Skills: Six Strategies for Change

306

(37)

Introduction: An Overview of Influencing Skills

307

(3)

Example Interview: The Framework for Presentation of Influencing Skills

310

(1)

Instructional Reading 1 and Exercises: Interpretation/Reframing

311

(4)

Instructional Reading 2 and Exercises: Logical Consequences

315

(4)

Instructional Reading 3 and Exercises: Self-Disclosure

319

(4)

Instructional Reading 4 and Exercises: Feedback

323

(4)

Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion

327

(1)

Instructional Reading 6 and Exercises: Directives

328

(8)

Competency Practice Exercises and Portfolio of Competence

336

(5)

Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills

341

(1)

References

342

(1)

SECTION IV Skill Integration

343

(92)

Chapter 12 Skill Integration: Putting It All Together

345

(38)

Introduction: Analyzing the Interview

346

(1)

Instructional Reading 1: Decisional Counseling

346

(2)

Example Full Interview Transcript: I'd Like to Find a New Career

348

(23)

Instructional Reading 2: Interview Transcript Analysis and Planning

371

(7)

Competency Practice Exercise and Portfolio of Competence

378

(4)

Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration

382

(1)

References

382

(1)

Chapter 13 Integrating Microskills with Theory: Sequencing Skills and Interview Stages

383

(37)

Introduction: Microskills and Theoretical Approaches to the Interview

384

(1)

Instructional Reading and Example Interview 1: Person-Centered Counseling

384

(4)

Instructional Reading and Example Interview 2: Assertiveness Training-A Behavioral Strategy

388

(8)

Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling

396

(12)

Example Interview: Brief Solution-Oriented Counseling

408

(6)

Competency Practice Exercises and Portfolio of Competence

414

(4)

Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations

418

(1)

References

418

(2)

Chapter 14 Determining Personal Style and Future Theoretical/Practical Integration

420

(15)

Introduction: Finding Your Authentic Style

421

(1)

Instructional Reading: Defining Your Personal Style

421

(10)

Summary

431

(1)

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Intentional Interviewing and Counseling (with InfoTrac) Facilitating Client Development in a Multicultural Society

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