The Intercultural Dynamics of Multicultural Working

FOREWORD - Michael S. Byram

INTRODUCTION - Manuela Guilherme

PART I – Ideas and Models in Perspective

Ch. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-Toomey

Ch. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'Regan

Ch. 3 - Training and Intercultural Education: The danger in ‘good citizenship' - Alison Phipps

PART II – Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice

Ch. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe

Ch. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra Kaar

Ch. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'Shea

Ch. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - María Luisa Pérez Cañado and María del Carmen Méndez García

Ch. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin Illes

Ch. 9 - Biography: The role of experience in intercultural learning - María del Carmen Méndez García and María Luisa Pérez Cañado

Ch. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe

Ch. 11 - Working in Multicultural Teams - Evelyne Glaser

PART III – Voices from the ‘Real' World

Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr

Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins

Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen

CONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García

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