- ISBN: 9780078036934 | 0078036933
- Cover: Paperback
- Copyright: 2/4/2013
Interpersonal Conflictexplains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.
PrefaceAcknowledgmentsPart ONE Conflict Components Chapter 1 The Nature of Conflict Interpersonal Conflict Depends on Interpersonal CommunicationFamily Relationships.....
Love Relationships.....
The Workplace.....
The Importance of Skill Development.....
Preventing Destructive Conflict.....Conflict Defined.....An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Part ONE Conflict Components Chapter 1 The Nature of Conflict Interpersonal Conflict Depends on Interpersonal CommunicationFamily Relationships.....
Love Relationships.....
The Workplace.....
The Importance of Skill Development.....
Preventing Destructive Conflict.....Conflict Defined.....An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Interpersonal Conflict Depends on Interpersonal CommunicationFamily Relationships.....
Love Relationships.....
The Workplace.....
The Importance of Skill Development.....
Preventing Destructive Conflict.....Conflict Defined.....An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Family Relationships.....
Love Relationships.....
The Workplace.....
The Importance of Skill Development.....
Preventing Destructive Conflict.....Conflict Defined.....An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Workplace.....
The Importance of Skill Development.....
Preventing Destructive Conflict.....Conflict Defined.....An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Conflict Defined.....An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
An Expressed Struggle.....
Interdependence.....
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Perceived Incompatible Goals.....
Perceived Scarce Resources.....
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Interference......
Understanding Destructive Conflict......The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Four Horsemen......
Stressful Drama Examples.....
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Escalatory Spirals.....
Avoidance Spirals......
Your Opportunities.....Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Summary......Key Terms......Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....Chapter 2 Perspectives on Conflict Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Your Personal History.....More Reflections on Your Specific HistoryYour Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Your Worldview Affects How You Think and Feel About ConflictNegative Views of Conflict.....Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Positive Views of Conflict..... Insights from Metaphors.....Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Metaphors Reflecting Danger
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Metaphors Reflecting Opportunity
The Lens Model of Conflict..... The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Dangers of Single Focus.....
Identify The Filters on Your Lens.....
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Gender Filters.....
Cultural Filters.....
Summary...... Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Key Terms..... Review Questions.....Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Chapter 3 Interests and Goals Types of Goals: TRIP.....Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Topic Goals: What Do We Want?.....
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Relational Goals: Who Are We to Each Other?.....
Identity, or Face-Saving, Goals: Who Am I in This Interaction?.....
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Process Goals: What Communication Process Will Be Used?.....
The Overlapping Nature of TRIP Goals..... Goals Change in Interaction.....Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Prospective Goals.....
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Transactive Goals.....
Retrospective Goals.....
Goal Clarity.....Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Clarify Your Goals
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Estimate the Other’s Goals.....
Collaborative Goals.....Summary.....Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Key Terms..... Review Questions.....Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Chapter 4 Power: The Structure of Conflict What Is Power?.....Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Orientations to Power..... Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Designated Power.....
Either/Or Power.....
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Both/And Power.....
Power Denial.....
A Relational Theory of Power.....Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Defining Interpersonal Power.....Individual Power Currencies.....Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Resources Control
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Interpersonal Linkages
Communication Skills
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Expertise
Assessing Your Relational PowerPower Imbalances..... High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
High Power.....
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Low Power.....
Constructive Power Balancing..... Techniques for Balancing Power..... Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Dialogue.....
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Restraint.....
Focus on Interdependence
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Power of Calm Persistence.....
Stay Actively Engaged.....
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Empowerment of Low-Power People by High-Power People.....
Metacommunication.....
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
What to Say When You Are Low Power.....
Summary..... Key Terms.....Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....Chapter 5 StylesThe Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Nature of StylesAssessing Your Styles.....Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Will You Avoid or Engage?.....Avoidance.....Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Avoidance and Culture.....
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Avoid/Criticize Loop.....
Avoiding.....
Dominating.....Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Destructive Domination.....
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Threats.....
Compromise.....Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Competition.....
Obliging.....
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Integrating.....
Cautions About Styles.....Verbal Aggressiveness and Verbal AbuseBullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Bullying.....
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Violence.....
Patterns of Violence.....
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Explanations for Violence.....
Interaction Dynamics.....Flexibility Creates Constructive Conflict.....Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Being Stuck.....
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Are You Stuck?.....
Summary.....Key Terms.....Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....Part TWO InterventionChapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Chapter 6 Emotions in ConflictIntroducing Emotion.....Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Misconceptions of Emotion in Conflict.....Model of EmotionsFinding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Finding Feelings.....Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Functions of Emotions.....
Functions of Negative Emotions.....
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Functions of Positive Emotions.....
Core Concerns: Organizing Positive Emotions
The Mid-Range: The Zone of Effectiveness..... First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
First Steps: Learn to Be a Warrior—of the Heart.....
Personal Responsibility for Emotional Transformation.....Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Summary..... Key Terms.....Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....Chapter 7 Analyzing Your ConflictsMacro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Macro-Level Mapping.....Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Systems Theory.....
Complex Conflict Patterns....
Micro-Level Mapping.....Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Interaction Rules.....
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Microevents.....
Comprehensive Guides..... Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Conflict Assessment Guide.....
Difficult Conversations Guide.....
Summary..... Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Key Terms.....Review Questions.....Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Chapter 8 Interpersonal NegotiationNegotiation in Everyday Life..... Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Negotiation Is One Path to Conflict Resolution.....Negotiation and Culture.....Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Constructive Argumentation: Test Ideas, Not People.....Approaches to Negotiation.....Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Competitive Negotiation.....Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Assumptions.....
Communication Patterns.....
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Disadvantages.....
Integrative Negotiation..... Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Assumptions.....
Balancing Power
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Communication Patterns.....
Coaching for Integrative Negotiators: Putting It Into Practice
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Nonspecific Compensation
Disadvantages of Integrative Bargaining
Seven Elements of Principled Negotiation...... 1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
1. Attend to the relationship
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
2. Attend to all elements of communication
3. Focus on interests, not positions
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
4. Generate many options
5. Find legitimate criteria
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
6. Analyze the “best alternative to a negotiated agreement (BATNA
7. Work with fair and realistic commitments
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
What makes implementing the Core Concerns So Difficult?
The Language of Integration..... Competitive and Integrative Phases......Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Summary.....Key Terms.....Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....Chapter 9 Third-Party InterventionThe Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Need for Third Parties.....Advantages of Using Skilled Third Parties.....Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Informal Help.....Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Conditions for Helping.....
Cautions about Informal Intervention.....
Formal Intervention.....The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Intervention Continuum.....
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
When the Parties Decide.....
When an Outsider Decides.....
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Arbitration: An Expert Decides
Summary.....Key Terms....Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
by Gary W. Hawk, University of MontanaForgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Some Definitions..... What’s to Forgive?.....Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Some Misconceptions about Forgiveness.....When There Is an Imbalance of Power..... The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Matter of Memory..... Decision or Process?.....Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Emphasizing Process over Decision.....Getting Stuck: Eddies in the River.....The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Personal and Interpersonal Dimensions of Forgiveness.....Gestures.....The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Value and Limits of Apology.....Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Reconciliation: A Late Stage in the Journey.....Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Insights from History, Politics, and Literature.....
The Strand of Truth.....
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
The Strand of Forbearance.....
The Strand of Empathy.....
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Commitment to the Relationship out of Awareness of Our Interdependence
The Tie that Binds: A Multicultural Example from HawaiiConclusion.....Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Summary.....Key Terms.....Review Questions.....ReferencesName IndexSubject Index
Review Questions.....ReferencesName IndexSubject Index
Name IndexSubject Index
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