Through case studies, practical activities, and common sense explanations, this book shows that interpersonal sensitivity must be developed if a school is going to succeed.
Foreword
v
Acknowledgments
viii
About the Authors
ix
Preface
xv
What is Interpersonal Sensitivity?
1
(18)
Seven Keys to Interpersonal Sensitivity
5
(11)
Perceive the Needs and Concerns of Others
6
(2)
Deal Tactfully with Others
8
(1)
Work with Others in Emotionally Stressful Situations or Conflict
9
(1)
Manage Conflict
10
(1)
Obtain Feedback
11
(2)
Recognize Multicultural Differences
13
(1)
Relate to People of Different Backgrounds
14
(2)
Skill Building Activities
16
(3)
Being Sensitive to Students
19
(18)
A Student Named Jack
22
(2)
The Need for Comprehensive Services for All Students
24
(2)
Champions for Children
26
(3)
Multicultural Sensitivity for Kids
29
(3)
Cultivating the Culture
29
(3)
Climate for Success or Failure?
32
(2)
Conclusions
34
(1)
Skill Building Activities
34
(3)
Interpersonal Sensitivity with Faculty and Staff
37
(26)
A Parent and Teacher Grading Squabble
39
(2)
Working With Others
41
(1)
Team-building
42
(5)
The Block Schedule Change and Patience
47
(2)
Taking the ``Stumble'' Out of Site-Based Decision-making
49
(8)
Conclusion
57
(2)
Skill Building Activities
59
(4)
Being Sensitive to parents and Others in the Community
63
(38)
Sensitivity to the Needs of Parents
64
(4)
Improving Parent-Principal Communications
68
(1)
``Hooky'' and Hot Parents
69
(2)
Improving Teacher/Parent Conferencing Skills
71
(3)
Multicultural Issues and Parents
74
(3)
Building Parent Confidence in the School
77
(1)
Do You Have Gangs and Drugs in This School?
78
(3)
Sensitivity to the Needs of the Community
81
(2)
When Community Interest Leads to Community Pressure
83
(1)
Special Pressure Groups
84
(4)
Pride in Appearance
88
(3)
Sensitivity to the Business-Industrial Community
91
(6)
Conclusions
97
(2)
Skill Building Activities
99
(2)
Sensitivity Within the School Bureaucracy
101
(18)
Making the Central Office Effective
103
(3)
The Restructuring Vise
106
(2)
The Forgotten Stakeholders
108
(6)
Conclusion
114
(1)
Skill Building Activities
115
(4)
Building Interpersonal Sensitivity
119
(20)
Learning about Other People and Ourselves
122
(2)
Building the Behaviors of Interpersonal Sensitivity
124
(3)
Building Relationships that Foster Sensitivity
127
(2)
Building Staff Sensitivity
129
(3)
The Principal as Servant-Leader
132
(1)
A School Principal's Vision
133
(1)
Conclusion
134
(1)
Skill Building Activity
135
(4)
References
139
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