Interpersonal Skills at Work

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ISBN: 9780203465783 | 0203465784
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Copyright: 8/16/2003

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In this fascinating text, John Hayes examines the nature of interpersonal skill, arguing that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.

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The Nature of Interpersonal Skills: A Historical Perspective
Developing Interpersonal Skills: A Micro Skills Approach
Awareness of Self and Others and the Development of Interpersonal Competence
Listening
Listening to Non Verbal Messages
Questioning and the Information-getting Interview
Presenting Information to Others
Helping and Facilitating
Asserting and Influencing
Negotiating
Working with Groups
Managing Relationships More Effectively
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Interpersonal Skills at Work

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Interpersonal Skills at Work

Summary

Table of Contents

Supplemental Materials

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