Interpersonal Skills at Work

John Hayes argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. Interpersonal Skills at Workprovides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro skills approach to skill development that can be used to improve interpersonal competence, as well as explaining through the use of illustrations and practical examples how to read the actual or potential behaviour of others around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes ensure that it will also be of great value to a wide range of people including teachers, doctors, nurses, social workers and police officers in their everyday working environment.