Introduction to Health Services Management

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ISBN: 9780702177309 | 070217730X
Cover: Trade Paper
Copyright: 9/1/2008

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This third edition describes the broad environment and the more functional environment -- with all its restrictions, functions and responsibilities -- of the first-level health manager in charge of a nursing unit in a hospital or other related health facility.

Contributors	p. vii
Preface	p. viii
External Factors Influencing Health Services Management	p. 1
The Healthcare System	p. 2
Globalisation	p. 3
Statutory, Political and Legal Factors	p. 6
Demographic Factors	p. 10
Social Factors	p. 15
Economic Factors	p. 16
Technological Advancement	p. 18
Professional Regulation	p. 18
Summary	p. 19
References	p. 19
Foundations of Planning in Nursing Management	p. 21
The Importance of Planning	p. 21
The Benefits of Planning	p. 22
Vision, Mission and Philosophy Underpin the Planning Process	p. 23
The Planning Process	p. 27
Types of Plans	p. 29
Factors Affecting the Success of a Plan	p. 36
The Elements of a Plan	p. 36
Why Managers Resist Planning	p. 37
Guidelines for Planning a New Service	p. 37
Summary	p. 38
References	p. 39
Nursing Service Policy and Procedure Manuals	p. 41
Policy Considerations	p. 42
Procedure Manuals	p. 59
Other Manuals	p. 66
Rules and Regulations	p. 67
Circulars	p. 67
Memoranda	p. 68
Responsibility of the Professional Nurse for Policy and Procedures	p. 69
Summary	p. 70
References	p. 70
Annexure	p. 71
Financial Management	p. 73
Financial Statements and Financial Terms	p. 73
Budgets	p. 75
Purchasing, Receipt and Issuing of Stock	p. 85
Remuneration Systems	p. 90
Summary	p. 93
References	p. 93
Organisation in the Health Services	p. 95
The Importance of Organisation in the Health Services	p. 95
Management Theories	p. 96
The Organisational Structure	p. 106
Factors Influencing the Organisational Design	p. 119
Organisation in a Health Service Unit	p. 120
Summary	p. 130
References	p. 131
Unit Records, Reports and Statistics in Health Services	p. 132
The Importance of Record Keeping	p. 133
Requirements for Effective Records, Statistics and Reports	p. 133
Basic Rules for all Written Communication	p. 134
Legal Status of Records	p. 135
Unit Records, Reports and Statistics	p. 136
Staff Records and Reports	p. 152
Summary	p. 154
References	p. 155
Organising Facilities, Equipment and Supplies	p. 156
Environmental Control	p. 156
The Role of Budgeting in the Effective Utilisation of Equipment, Facilities and Supplies	p. 157
Organising Facilities	p. 158
Organising Equipment	p. 161
Organising Supplies	p. 169
Evaluation of New Equipment and Products	p. 174
Disaster Preparedness	p. 177
Summary	p. 178
References	p. 178
Human Resource Management Issues	p. 179
Productivity	p. 180
Scheduling Staff	p. 183
Flexi-time and Part Time	p. 187
Absenteeism	p. 189
Conflict	p. 192
Cultural Diversity in the Workplace	p. 196
Summary	p. 203
References	p. 204
Annexures	p. 206
Staff Development	p. 211
Core Components of Staff Development	p. 212
Factors Influencing Nurses' and Other Healthcare Workers' Continuous Development	p. 212
The Teaching and Learning Environment	p. 213
Orientation	p. 214
Professional Competence	p. 215
In-service Education	p. 216
Learning Opportunities in Healthcare Settings	p. 218
Preceptors	p. 219
The Clinical Nurse Specialist	p. 222
Continuing Professional Education	p. 223
Summary	p. 223
References	p. 223
Effective Supervision and Delegation	p. 225
Supervision and Team Leadership	p. 225
Delegation	p. 227
Supervision	p. 228
Clinical Leadership	p. 242
Motivation	p. 244
Feedback	p. 245
Conflict Management	p. 246
Counselling	p. 248
Summary	p. 249
References	p. 249
Quality Improvement in Health Services	p. 250
Definitions and History of Quality Improvement	p. 251
Tools and Processes for Continuous Quality Improvement	p. 256
Conducting a Quality Audit: ISO 9001: 2000	p. 261
Quality Service to the People: Batho Pele	p. 263
Standards and Criteria in Healthcare	p. 266
Standard Healthcare Plans	p. 269
Infection Control in Healthcare Services	p. 271
Infection Control Precautions for Healthcare Staff	p. 285
Evidence-based Practice	p. 286
Summary	p. 289
References	p. 289
Glossary and Definitions	p. 291
Index	p. 293
Table of Contents provided by Ingram. All Rights Reserved.

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