Introduction to Hospitality

The Sixth Edition of Introduction to Hospitalityfocuses on hospitality operations while offering a broad, comprehensive foundation of current knowledge about the world's largest industry. Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization.

PART 1. Introducing Hospitality and Lodging

1. Introducing Hospitality

2. The Hotel Business

3. Rooms Division Operations

4. Food and Beverage Operations

 

PART 2. Beverages, Restaurants and Managed Services

5. Beverages

6. The Restaurant Business

7. Restaurant Operations

8. Managed Services

 

PART 3. Tourism, Recreation, Attractions, Clubs, and Gaming

9. Tourism

10. Recreation, Attractions and Clubs

11. Gaming and Entertainment

 

PART 4. Assemblies, Events, Attractions, Leadership and Management

12. Meetings, Conventions, and Expositions

13. Special Events

14. Leadership