Introduction to Reference Work in the Digital Age
, by Janes, Joseph
- ISBN: 9781555704292 | 1555704298
- Cover: Paperback
- Copyright: 7/1/2003
Joseph Janes is Associate Professor and Chair of Library and Information Science at the Information School of the University of Washington and Founding Director of the Internet Public Library.
| Preface | xi | ||||
| Acknowledgments | xv | ||||
| Chapter 1: Reference, Digital and Otherwise | 1 | (36) | |||
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1 | (5) | |||
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2 | (2) | |||
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4 | (1) | |||
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5 | (1) | |||
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6 | (14) | |||
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6 | (5) | |||
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11 | (4) | |||
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15 | (2) | |||
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17 | (3) | |||
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20 | (3) | |||
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23 | (4) | |||
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27 | (3) | |||
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29 | (1) | |||
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30 | (2) | |||
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32 | (2) | |||
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34 | (1) | |||
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35 | (2) | |||
| Chapter 2: Understanding Users, Communities, and Their Needs | 37 | (36) | |||
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40 | (7) | |||
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45 | (2) | |||
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47 | (7) | |||
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48 | (1) | |||
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49 | (2) | |||
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51 | (3) | |||
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54 | (14) | |||
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55 | (6) | |||
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61 | (1) | |||
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62 | (2) | |||
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64 | (2) | |||
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66 | (2) | |||
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68 | (2) | |||
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70 | (1) | |||
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71 | (2) | |||
| Chapter 3: Responding to Information Needs | 73 | (40) | |||
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74 | (2) | |||
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76 | (4) | |||
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80 | (5) | |||
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81 | (1) | |||
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82 | (1) | |||
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83 | (1) | |||
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84 | (1) | |||
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84 | (1) | |||
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85 | (12) | |||
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85 | (2) | |||
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87 | (1) | |||
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88 | (4) | |||
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92 | (1) | |||
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93 | (2) | |||
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95 | (1) | |||
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96 | (1) | |||
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97 | (4) | |||
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97 | (1) | |||
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98 | (1) | |||
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99 | (2) | |||
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101 | (3) | |||
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103 | (1) | |||
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104 | (6) | |||
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105 | (1) | |||
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105 | (2) | |||
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107 | (1) | |||
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108 | (1) | |||
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109 | (1) | |||
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110 | (1) | |||
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111 | (1) | |||
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111 | (2) | |||
| Chapter 4: Technology | 113 | (26) | |||
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115 | (8) | |||
| 115 | (2) | ||||
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117 | (1) | |||
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117 | (2) | |||
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119 | (1) | |||
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120 | (2) | |||
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122 | (1) | |||
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123 | (11) | |||
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123 | (1) | |||
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124 | (1) | |||
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125 | (6) | |||
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131 | (1) | |||
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131 | (3) | |||
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134 | (4) | |||
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134 | (1) | |||
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135 | (1) | |||
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136 | (1) | |||
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136 | (1) | |||
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137 | (1) | |||
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138 | (1) | |||
| Chapter 5: The Evolution of Practice and the Staff of the Future | 139 | (26) | |||
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139 | (2) | |||
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140 | (1) | |||
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141 | (6) | |||
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143 | (1) | |||
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144 | (1) | |||
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145 | (1) | |||
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146 | (1) | |||
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147 | (7) | |||
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150 | (1) | |||
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151 | (3) | |||
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154 | (9) | |||
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154 | (3) | |||
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157 | (1) | |||
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157 | (1) | |||
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158 | (1) | |||
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159 | (1) | |||
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160 | (3) | |||
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163 | (1) | |||
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164 | (1) | |||
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164 | (1) | |||
| Chapter 6: Making It Work: Creating and Institutionalizing a Service | 165 | (24) | |||
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166 | (3) | |||
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166 | (1) | |||
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167 | (2) | |||
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169 | (16) | |||
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169 | (1) | |||
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170 | (1) | |||
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171 | (1) | |||
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172 | (3) | |||
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175 | (1) | |||
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175 | (2) | |||
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177 | (1) | |||
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178 | (3) | |||
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181 | (3) | |||
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184 | (1) | |||
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185 | (1) | |||
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186 | (1) | |||
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186 | (3) | |||
| Chapter 7: Syncope | 189 | (12) | |||
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189 | (6) | |||
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195 | (3) | |||
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198 | (1) | |||
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199 | (1) | |||
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199 | (1) | |||
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200 | (1) | |||
| Index | 201 | (12) | |||
| About the Author | 213 |
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