An Introduction to Six Sigma and Process Improvement (with CD-ROM)

, by Evans, James R.; Lindsay, William M.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780324300758 | 0324300751
Cover: Paperback
Copyright: 11/18/2004

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Find out why many businesses preferentially hire Six Sigma trained candidates. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT shows you the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Six Sigma has taken the corporate world by storm. Find out how you can use it to improve your work performance and your personal marketability with AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT.

Preface

Part I Principles of Six Sigma

(50)

The Foundations of Six Sigma: Principles of Quality Management

(27)

Business Performance Improvement and Six Sigma

(3)

The Evolution of Six Sigma

(5)

From Craftsmanship to the Industrial Revolution

(1)

The Early Twentieth Century

(2)

Post--World War II

(1)

The U.S. ``Quality Revolution''

(1)

Early Successes in Quality Management

(1)

The Rise and Fall of TQM

(1)

Enter Six Sigma

(1)

Quality as a Business Performance Metric

(3)

Quality from the Design Perspective

(1)

Quality from the Customer Perspective

(1)

Quality from the Operations Perspective

(1)

Customer-Driven Quality

(1)

Quality Principles and Six Sigma

(3)

Customer Focus

(1)

Participation and Teamwork

(1)

Process Focus and Continuous Improvement

(1)

Six Sigma and Competitive Advantage

(3)

Six Sigma and Business Results

(2)

Case Study: The Evolution of Quality at Xerox: From Leadership through Quality to Lean Six Sigma

(10)

Review Questions

(1)

Discussion Questions

(1)

Things to Do

(1)

Endnotes

(2)

Principles of Six Sigma

(22)

Process Concepts and Systems Thinking

(2)

Systems Thinking

(1)

The Six Sigma Body of Knowledge

(4)

Metrics and Measurement

(4)

The Statistical Basis of Six Sigma

(3)

Six Sigma Problem Solving

(4)

The DMAIC Methodology

(3)

Six Sigma In Service Organizations

(2)

Case Study: Ford's Drive To Six Sigma Quality

(6)

Review Questions

(1)

Discussion Questions

(1)

Things to Do

(1)

Problems

(1)

Endnotes

(2)

Part II Six Sigma DMAIC Methodology

(176)

Project Organization, Selection, and Definition

(40)

Organizing for Six Sigma Projects

(10)

Six Sigma Project Management

(3)

Project Reviews

(1)

Six Sigma Project Teams

(6)

People Skills

(4)

Skills for Team Leaders

(1)

Skills for Team Members

(1)

Team Dynamics

(2)

Six Sigma Project Selection

(10)

Factors in Project Selection

(1)

Cost of Quality

(3)

Pareto Analysis

(2)

Process Definition

(1)

Models for Project Selection

(1)

Project Definition

(5)

High Level Process Maps: SIPOC

(1)

Identifying Customer CTQs

(3)

Project Review---Define Phase

(1)

Case Study: Defining the ``Not Found'' Project at Fidelity Investments

(10)

Review Questions

(1)

Discussion Questions

(1)

Things to Do

(1)

Problems

(1)

Endnotes

(2)

Process Measurement

(40)

Process Metrics

(5)

Identifying and Selecting Process Metrics

(3)

Data Collection

(6)

Check Sheets

(1)

Sampling and Sampling Error

(4)

Data Summarization

103

(6)

Descriptive Statistics

103

(1)

Statistical Calculations with Microsoft Excel

104

(1)

Histograms

105

(3)

Charts and Graphs

108

(1)

Measurement System Evaluation

109

(7)

Metrology

109

(2)

Measurement System Evaluation and Verification

111

(3)

Calibration

114

(2)

Process Capability Evaluation

116

(6)

Process Capability Studies

116

(4)

Process Capability Indexes

120

(2)

Benchmarking

122

(2)

Project Review---Measure Phase

124

(1)

Case Study: Measurement for Process Improvement at Middletown Regional Hospital

125

(7)

Review Questions

127

(1)

Discussion Questions

128

(1)

Things to Do

129

(1)

Problems

129

(2)

Endnotes

131

(1)

Process Analysis

132

(33)

Statistical Methods in Six Sigma

132

(2)

Probability Distributions

134

(4)

Important Probability Distributions

135

(3)

Basic Statistical Methods

138

(8)

Statistical Inference

139

(3)

Enumerative and Analytic Studies

142

(1)

Regression and Correlation

143

(1)

Analysis of Variance (ANOVA)

144

(2)

Tools for Process Analysis

146

(11)

Process Mapping

147

(2)

Value Stream Mapping

149

(1)

Statistical Thinking for Understanding Process Variation

149

(6)

Root Cause Analysis

155

(1)

Cause-and-Effect Diagrams

155

(2)

Project Review---Analyze Phase

157

(1)

Case Study: Applying Statistical Analysis in a Six Sigma Project at GE Fanuc

157

(8)

Review Questions

161

(1)

Discussion Questions

162

(1)

Things to Do

162

(1)

Problems

163

(1)

Endnotes

164

(1)

Process Improvement

165

(30)

Principles of Process Improvement

166

(2)

Flexibility and Cycle Time Reduction

167

(1)

Breakthrough Improvement

167

(1)

Tools for Process Improvement

168

(8)

Analyzing Process Maps

169

(1)

Kaizen Blitz

170

(1)

Poka-Yoke (Mistake-Proofing)

170

(5)

Creative Thinking

175

(1)

Six Sigma and Lean Production

176

(4)

Lean Six Sigma and Services

178

(2)

Implementation Planning

180

(3)

The Deming Cycle

180

(1)

The Seven Management and Planning Tools

181

(2)

Project Review---Improve Phase

183

(1)

Case Study: An Application of Six Sigma to Reduce Medical Errors

183

(12)

Review Questions

185

(1)

Discussion Questions

186

(1)

Things to Do

186

(1)

Problems

187

(7)

Endnotes

194

(1)

Process Control

195

(32)

Control Systems

195

(4)

Documentation and Audits

197

(1)

Control in Services

198

(1)

Statistical Process Control

199

(5)

SPC Metrics

199

(1)

Run Charts and Control Charts

200

(2)

Capability and Control

202

(2)

Constructing and Using Control Charts

204

(13)

Control Charts for Variable Data

205

(2)

Microsoft Excel Templates

207

(1)

Interpreting Patterns in Control Charts

208

(2)

Control Charts for Attributes

210

(2)

Attributes Charts with Variable Sample Size

212

(2)

Other Types of Control Charts

214

(2)

Controlling Six Sigma Processes

216

(1)

Project Review---Control Phase

217

(4)

Case Study: Using a Control Chart in a Receiving Process

221

(6)

Review Questions

221

(1)

Discussion Questions

221

(1)

Things to Do

222

(1)

Problems

222

(4)

Endnotes

226

(1)

Part III Design for Six Sigma

227

(70)

Design for Six Sigma---Concept and Design Development

228

(43)

Overview of DFSS

228

(2)

Concept Development

230

(1)

Understanding the Voice of the Customer

230

(1)

Concept Engineering

231

(2)

Design Development

233

(1)

Quality Function Deployment

234

(9)

The House of Quality

235

(7)

Beyond the House of Quality

242

(1)

Detailed Design and Analysis

243

(2)

Design for Manufacturability

244

(1)

Design Failure Mode and Effects Analysis

245

(1)

Reliability Prediction In DFSS

246

(12)

Basic Concepts and Definitions

247

(1)

Reliability Measurement

248

(4)

Reliability and the Exponential Distribution

252

(2)

Predicting System Reliability

254

(4)

Case Study: The Pivot Initiative at Midwest Bank

258

(13)

Review Questions

264

(1)

Discussion Questions

264

(1)

Things to Do

265

(1)

Problems

266

(4)

Endnotes

270

(1)

Design for Six Sigma---Optimization and Verification

271

(26)

Design Optimization and Verification

271

(1)

Design of Experiments

272

(3)

Factorial Experiments

273

(2)

Taguchi Methods For Robust Design

275

(4)

Setting Tolerances with the Taguchi Loss Function

275

(4)

Design for Reliability

279

(2)

Reliability Evaluation

281

(1)

Simulation In DFSS

282

(8)

Process Simulation

283

(3)

Monte-Carlo Simulation

286

(1)

Applying Monte-Carlo Simulation in Six Sigma: Catapult Design

287

(3)

Design Verification

290

(1)

Case Study: Using DOE to Evaluate Battery Life

290

(7)

Review Questions

293

(1)

Discussion Questions

293

(1)

Things to Do

293

(1)

Problems

294

(2)

Endnotes

296

(1)

Part IV Six Sigma Implementation

297

(20)

Implementing Six Sigma

298

(19)

Principles for Six Sigma Implementation

298

(3)

Project Management

301

(1)

Organizational Culture and Change Management

302

(5)

Cultural Values

302

(2)

The Role of Employees in Cultural Change

304

(2)

Managing Change

306

(1)

Enterprise Leadership

307

(3)

Leadership and Strategic Planning

309

(1)

Leadership, Strategy, and Organizational Structure

309

(1)

Knowledge Management

310

(2)

Case Study: Six Sigma Integration at Samsung

312

(5)

Review Questions

314

(1)

Discussion Questions

314

(1)

Things to Do

315

(1)

Endnotes

315

(2)

Appendix A

317

(1)

Appendix B

318

(1)

Index

319

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An Introduction to Six Sigma and Process Improvement (with CD-ROM)

Summary

Table of Contents

Supplemental Materials