IP Telephony Unveiled

Understand the difference between IP Telephony (IPT) and Voice over IP (VoIP) Review different services provided by the technology and the benefits it provides Review examples of current, real-world implementations to see how IP Telephony can work in your network Gain a perspective on the return on investment (ROI) implications

Introduction
Haven't We Been Here Before?
The PBX as a Convergence Platform
The IPT Difference
Convergence: The Business Case for IPT
Issues to Ponder
Wait a Minute... My Phone System Works Just Fine...
The PBX Environment
The IPT Environment
An Efficient Infrastructure
Bringing New Capabilities to Your Network
Realizing the Potential of IPT
But What About All of My PBX Features?
Assessing the Requirements
An Enhanced Feature Set
An Improved Training Process
If This Isn't a PBX, What Is It?
The IPT Architecture
Customized, Focused Applications
The Power of Convergence
Seeing Beyond the PBX
Focusing on the Few
Understanding the Value Proposition
Sample Business Cases
Right Around the Corner...
A Different View of ROI
A Different Approach to ROI
Network Costs
Administration Costs
Maintenance Costs
Achieving ROI: Examples of Real-World Deployments
ROI Conclusions
Watch That First Step
Understanding the Impact of Voice Traffic
Timing Is Everything: Identify Problems Before They Occur
Planning an IP Telephony Pilot
Common Misconceptions
Seven Steps to a Successful IP Telephony Experience
Looking Ahead
Clients
Applications
Managing Convergence
Session Initiation Protocol
An Evolving Market/An Emerging Market/Increased Acceptance
Final Thoughts
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IP Telephony Unveiled

Summary

Table of Contents

Supplemental Materials

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IP Telephony Unveiled

Summary

Table of Contents

Supplemental Materials

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