Iso 9000

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Preface
Acknowledgments
ISO 9000 at a Glance
All About ISO 9000	p. 1
Today's Edge, Tomorrow's Imperative	p. 3
From America and Back: The Origins of the ISO 9000 Standard	p. 11
Benefits of ISO 9000	p. 21
Components of the ISO 9000 Standard	p. 31
Technical Requirements and Guidelines	p. 41
Developing and Managing the Quality System	p. 45
Documenting the Quality System	p. 59
Dealing with Subcontractors	p. 67
Dealing with Customers	p. 73
Designing and Producing the Output	p. 81
Ensuring the Quality of Output	p. 93
Controlling and Improving Output	p. 103
Putting ISO 9000 to Work	p. 111
Implementing ISO 9000	p. 113
Registering to ISO 9000	p. 131
The Future of ISO 9000	p. 145
Afterword	p. 151
Appendix A. ISO 9000 Cross-Reference	p. 153
Appendix B. ISO 9001 Self-Assessment	p. 155
Appendix C. Sample Quality Manual	p. 177
Bibliography	p. 223
Index	p. 225
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