Iso 9000

The authors have compiled a step-by-step guide to ISO 9000 certification specifically written for small to mid-sized businesses. The book shows sample procedures which can easily be adapted for in-house use, presents a cost-effective blueprint for doing the work yourself, and much more.

What Is Quality?	p. 1
What Is ISO 9000?	p. 23
Why Do It? (WIFM: What's In It For Me?)	p. 43
When, Where, and Who: Relationships between ISO 9000 and Classic Quality Assurance	p. 61
How to Implement ISO 9000: An Overview	p. 67
Project Planning: The Foundation of Implementation	p. 83
Organization Analysis	p. 99
Readiness Review	p. 117
Developing Procedures	p. 135
Building/Integrating the System	p. 161
Implementation: Installing the System	p. 181
Assessment	p. 217
Marketing and Public Relations	p. 231
The Bailey Controls Corporation: A Case Study in Creativity and Shortening the Registration Life Cycle	p. 245
Index	p. 253
Table of Contents provided by Blackwell. All Rights Reserved.

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Table of Contents

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