Kick Down the Door of Complacency: Seize the Power of Continuous Improvement

Dismayed by the number of organizations that have attempted Continuous Improvement and gained only modest results, if any at all, Charles Harwood, cofounder of the Quality Improvement Company, has consolidated his many years of experience into a simple plan that organizations of any size can use to seize the power of Continuous Improvement. The results of that effort are presented here in an engaging story about Carl, the president of Clear Run, a midsize company facing an uncertain future. These principles and the fifteen-part change process they augment can be adopted by any organization - be it in service or manufacturing, large or small, for-profit or not-for-profit.