Knowledge Management for the Information

With contributions from 26 leading KM practitioners, academicians, and information professionals, editors Srikantaiah and Koenig bridge the gap between two distinct perspectives, equipping information professionals with the tools to make a broader and more effective contribution in developing KM systems and creating a knowledge management culture within their organizations.

Preface and Acknowledgments

ix

Part I: Overview

An Introduction to Knowledge Management

3

(4)

T. Kanti Srikantaiah

Knowledge Management: A Faceted Overview

7

(16)

T. Kanti Srikantaiah

Part II: Background & Issues

Introductory Notes

21

(2)

The Evolution of Knowledge Management

23

(14)

Michael E. D. Koenig

T. Kanti Srikantaiah

From Information Management to Knowledge Management: Beyond the ``Hi-Tech Hidebound'' Systems

37

(26)

Yogesh Malhotra

Is Knowledge Management Really the Future for Information Professionals?

63

(14)

Judith Albert

Information Services and Productivity: A Backgrounder

77

(22)

Michael E. D. Koenig

Key Challenges Facing the Evolution of Knowledge Management

99

(16)

Mark Mazzie

Ethics for Knowledge Management

115

(22)

David P. Schmidt

Part III: Knowledge Management--Creating the Culture of Learning & Knowledge Sharing in the Organization

Introductory Notes

135

(2)

Organizing to Know and to Learn: Reflections on Organization and Knowledge Management

137

(24)

Mark Addleson

Knowledge Management and Building the Learning Organization

161

(20)

Vicki L. Gregory

Knowledge Markets: Cooperation Among Distributed Technical Specialists

181

(24)

Steve Sawyer

Kristin Eschenfelder

Robert Heckman

Tacit Knowledge and Quality Assurance: Bridging the Theory-Practice Divide

205

(16)

Bill Crowley

Knowledge Management: A Research Scientist's Perspective

221

(16)

Sumitra Muralidhar

Part IV: Knowledge Management--The Tools

Introductory Notes

235

(2)

Telecommunications and Networks in Knowledge Management

237

(18)

Curt M. White

Internet Search Engines and Knowledge Management

255

(14)

Ken Black

Information Technology in Support of Knowledge Management

269

(8)

Vikas Sahasrabudhe

Knowledge Management and Vocabulary Control

277

(20)

Ileen Fiddler

Infomapping in Information Retrieval

297

(22)

Bor-sheng Tsai

Information Coding in the Internet Environment

319

(14)

Abraham Bookstein

Repackaging Information

333

(18)

John Agada

Part V: Knowledge Management--Application

Introductory Notes

349

(2)

Components of a Knowledge Strategy: Keys to Successful Knowledge Management

351

(14)

Thomas Short

From Library to Knowledge Center: The Evolution of a Technology InfoCenter

365

(24)

Ellen J. Ryske

Theresa B. Sebastian

Knowledge Management in the Health Sciences

389

(16)

Prudence W. Dalrymple

Knowledge Management: Can It Exist in a Law Office?

405

(14)

Nina Platt

The Intersection of Knowledge Management and Competitive Intelligence: Smartcards and Electronic Commerce

419

(24)

Katherine Shelfer

Knowledge Management in Developing Countries

443

(16)

T. Kanti Srikantaiah

Knowledge Counseling: The Concept, the Process, and Its Application

459

(22)

Anthony Debons

Jorge Encarnacion

Consuelo Figueras

Susan J. Freiband

Mariano A. Maura

Annie F. Thompson

Edwin Reyes

Knowledge Management in Swedish Corporations: The Value of Information and Information Services

481

(90)

Margareta Nelke

Part VI: Appendices

Appendix A: A Course Syllabus for Knowledge Management (Business, Records Management, Library and Information Science Disciplines)

503

(8)

T. Kanti Srikantaiah

Appendix B: A Comprehensive Bibliography on Knowledge Management Prepared

511

(29)

Morgen MacIntosh

T. Kanti Srikantaiah

Appendix C: Information-Driven Management: A Thematic Model

540

(17)

Appendix D: About the Contributors

557

(14)

Index

571

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Knowledge Management for the Information Professional

Summary

Table of Contents

Supplemental Materials