Knowledge Management Systems : Information and Communication Technologies for Knowledge Management

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ISBN: 9783540434061 | 3540434062
Cover: Hardcover
Copyright: 4/1/2002

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Presents an almost encyclopedic treatise of the many important facets, concepts and theories that have influenced knowledge management and integrates them into a general knowledge management framework consisting of strategy, organization, systems and economics.

Preface

PART A Introduction

(14)

Motivation

(7)

Goals

(2)

Procedure, Methods and Overview

(5)

PART B Concepts and Theories

(266)

Foundation of Knowledge Management Systems

(70)

Knowledge management

(33)

From organizational learning to knowledge management

(17)

From the management of data to the management of knowledge

(7)

Definition

(6)

Critique to knowledge management

(2)

Knowledge

(22)

History and related concepts

(5)

Types and classes of knowledge

(4)

Consequences for knowledge management (systems)

(6)

Definition

(6)

Knowledge management systems

(13)

Overview and related concepts

(3)

Definition

(3)

Technological roots

(7)

Resume

(2)

Strategy

(46)

Strategy and knowledge management

(21)

From the market-based view to the knowledge-based view

(10)

Knowledge (management) strategy and strategic management

(4)

Process-oriented knowledge management strategy

102

(6)

Goals and strategies

108

(18)

Strategic goals

108

(6)

Strategic options

114

(9)

Generic knowledge management strategies

123

(3)

Success factors and barriers

126

(4)

Resume

130

(3)

Organization

133

(61)

Structural organization

138

(36)

Separate knowledge management unit

140

(2)

Knowledge management roles

142

(14)

Groups, teams and communities

156

(18)

Process organization

174

(8)

Knowledge management tasks

174

(5)

Knowledge management processes

179

(3)

Organizational culture

182

(1)

Organizational culture and knowledge Management

182

(1)

Willingness to share knowledge

183

(7)

Other interventions

190

(2)

Resume

192

(2)

Contents and Systems

194

(42)

Architecture

194

(3)

Contents

197

(8)

Types of contents

198

(3)

Size and media used

201

(3)

Structuring of contents

204

(1)

Functions

205

(14)

Knowledge search

206

(3)

Knowledge presentation

209

(1)

Knowledge publication, structuring and linking

210

(2)

Knowledge acquisition

212

(1)

Knowledge communication and cooperation

212

(4)

Computer based training and telelearning

216

(1)

Administration

217

(2)

Classification

219

(12)

Related work

219

(8)

Classes

227

(4)

Resume

231

(5)

Economics

236

(42)

Expenses and funding

238

(2)

Expenses for knowledge management

238

(2)

Expenses for knowledge management staff

240

(1)

Funding

240

(1)

Measuring benefits of knowledge management initiatives

240

(7)

The intellectual capital approach

241

(2)

Analysis of social networks

243

(4)

Measuring information systems success

247

(7)

Success of information systems-a multi-faceted construct

247

(2)

The DeLone/McLean model of information systems success

249

(2)

Critique and extensions of the DeLone/McLean model

251

(3)

Measuring knowledge management systems success

254

(18)

System quality

257

(1)

Information, communication and knowledge quality

258

(2)

Knowledge-specific services

260

(2)

System use

262

(2)

User satisfaction

264

(1)

Impact on individuals

265

(2)

Impact on collectives of people

267

(3)

Impact on the organization

270

(2)

Resume

272

(6)

Summary and Critical Reflection

278

(3)

PART C State of Practice

281

(154)

Related Empirical Studies

283

(11)

Surveys

283

(8)

APQC

283

(1)

ILOI

284

(1)

Delphi-Group

284

(1)

Ernst & Young

285

(1)

Journal of Knowledge Management

286

(1)

Fraunhofer Institute Stuttgart

287

(1)

KPMG United Kingdom

287

(1)

Fraunhofer Berlin

288

(1)

Journal Personalwirtschaft

289

(1)

Fachhochschule Cologne

289

(1)

KPMG Germany

290

(1)

Case studies

291

(1)

Resume

292

(2)

Research Design

294

(18)

Goals and research model

294

(2)

Methods, procedure and sample

296

(3)

Hypotheses

299

(6)

Respondents and response rate

305

(4)

Resume

309

(3)

Strategy and Environment

312

(14)

Organizational and business environment

312

(3)

Size of organizations

312

(2)

Organizational structure

314

(1)

Resume

315

(1)

Strategy

315

(11)

Targeted goals

316

(3)

Achieved goals

319

(2)

Documentation and evaluation

321

(3)

Resume

324

(2)

Organization

326

(42)

Organizational design

326

(29)

Scope

326

(10)

Structural organization

336

(6)

Knowledge management tasks and roles

342

(9)

Resume

351

(4)

Organizational culture

355

(13)

Willingness to share knowledge

356

(8)

Turnover in employees

364

(2)

Resume

366

(2)

Contents and Systems

368

(40)

Platforms and systems

368

(8)

Groupware platforms

369

(1)

Knowledge management systems

370

(4)

Resume

374

(2)

Contents

376

(16)

Types of contents

376

(8)

Size and media used

384

(4)

Structuring of contents

388

(3)

Resume

391

(1)

Functions

392

(16)

Integrative functions

394

(3)

Interactive functions

397

(2)

Bridging functions

399

(3)

Extension and intensity of KMS use

402

(4)

Resume

406

(2)

Economics

408

(17)

Funding

408

(4)

Expenses

408

(3)

Type of funding

411

(1)

Resume

412

(1)

Benefits

412

(13)

Support of business goals

412

(4)

Success factors and barriers

416

(3)

Usage of KMS and services

419

(1)

Correlations with goals

419

(4)

Resume

423

(2)

Summary and Critical Reflection

425

(10)

PART D Conclusion and Outlook

435

(34)

Scenarios

436

(29)

Knowledge management starter

443

(4)

Centralized ``market and hierarchy''

447

(5)

Decentralized ``network and community''

452

(5)

Personal ``idea and individual''

457

(8)

Outlook

465

(4)

PART E Appendix

469

(32)

Descriptive Statistics

469

(14)

Goals

469

(1)

Organization

470

(4)

Contents and systems

474

(6)

Economics

480

(3)

Factor Analysis

483

(8)

Willingness to share knowledge

483

(4)

Contents

487

(4)

Correlations with Willingness to Share Knowledge

491

(2)

Knowledge Management Tools and Systems

493

(8)

List of Figures

501

(4)

List of Tables

505

(6)

Bibliography

511

(58)

Literature

511

(55)

On-line Resources

566

(3)

Index

569

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Knowledge Management Systems : Information and Communication Technologies for Knowledge Management

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