Knowledge Management in Theory and Practice, fourth edition

This thoroughly revised fourth edition of the leading knowledge management (KM) textbook offers a comprehensive and accessible overview of the theory and practice of KM.

Today’s knowledge-driven economy raises the stakes for organizations and individuals whose success depends on the effective management of information and knowledge. Knowledge is an asset that is not always easily tapped, especially when embedded in products and in the tacit understanding of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This thoroughly revised new edition of the leading knowledge management textbook offers a comprehensive and accessible overview of the theory and practice of KM. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it serves as an invaluable resource for students and researchers across information sciences, business, education, and communication. Global in scope and updated to reflect the maturing field, this fourth edition emphasizes optimizing KM and measuring its success and impact in meaningful ways. 

Fourth edition highlights:

• Comprehensively updated to integrate the latest theories, practices, and technologies in KM
• Discusses not only how to implement but how to sustain successful KM strategies and systems in the long term 
• Includes new coverage of KM governance and the KM ISO standard introduced in 2018
• Features detailed, real-world vignettes and a wealth of instructor resources, including slides and solutions 

Kimiz Dalkir is Associate Professor and Director at McGill University’s School of Information Studies. A practitioner in the field for more than twenty years, she advises companies on the design, development, and evaluation of knowledge-based systems.

1 Introduction to Knowledge Management 1
2 Knowledge Management Processes 21
3 Knowledge Management Models 43
4 Knowledge Capture and Codification 71
5 Knowledge Sharing 117
6 Finding Knowledge 163
7 Organizational Culture 195
8 Knowledge Management Tools 221
9 Knowledge Management Strategy and Planning 253
10 Evaluating Knowledge Management 285
11 Organizational Learning and Organizational Memory 307
12 Knowledge Continuity Management 331
13 The Knowledge Management Team 353
14 Future of Knowledge Management and Concluding Thought 369
Index 377