Latin America Online: Cases, Successes and Pitfalls

It is becoming increasingly common for governments to initiate online governments for efficient and effective programs, facilitating more accessible government services, allowing greater public access to information and participation, and making government more accountable to citizens. Latin American countries are in pursuit of electronic government. They aim to understand and implement these programs much like the global leaders in communications and technology.Latin America Online: Cases, Successes and Pitfalls describes how e-government initiatives are taking place in several Latin American countries, and provides an insightful analysis about those factors that are critical in an e-government design and implementation process. Latin America Online: Cases, Successes and Pitfalls discusses how contextual factors affect e-government success or failure, and proposes strategies to move forward to address future challenges.

Mila Gasc= holds an MBA (Escuela Superior de Administraci=n y Direcci=n de Empresas û ESADE) and a Ph. D. in public policy evaluation (Award Enric Prat de la Riba granted to the best Ph. D. thesis on public management and administration, given by the Escola d'Administraci= P·blica de Catalunya in Barcelona, Spain). She is a senior analyst at the International Institute on Governance of Catalonia and an associate professor at the Universitat Oberta de Catalunya (Open University of Catalonia). She has been published both in Spanish and English and she has supervised some Ph. D thesis. Dr. Gasc= has also collaborated with several institutions such as the provincial government of Barcelona (Diputaci= de Barcelona), the World Bank Development Gateway, the United Nations Program for Development, the University of Hull in United Kingdom, the Mayor's Office in Valencia (Venezuela) or the Governments of Brazil and Dominican Republic.