Leadership and Management of Volunteer

Describes the knowledge, skills, and abilities required of professional managers to effectively involve volunteers in the work of organizations. Offers thorough guidance on how to perform key tasks such as staffing, recruitment, motivation, program evaluation, and managing relationships between paid staff and volunteers.

James C. Fisher is associate professor of adult and continuing education at the University of Wisconsin-Milwaukee.

Kathleen M. Cole is the author of Leadership and Management of Volunteer Programs: A Guide for Volunteer Administrators, published by Wiley.

Preface

xi

The Authors

xvii

Part One: Volunteers in the Organization

The Volunteer Administrator as Leader and Manager

3

(23)

Developing the Role of Volunteers in the Organization

26

(16)

Building a Volunteer Staff: A Systematic Approach

42

(16)

Establishing an Organizational Climate That Enhances Motivation, Recognition, and Retention

58

(23)

Part Two: Working Effectively with Volunteers

Recruiting Volunteers: A Marketing Approach

81

(16)

Training and Development for Volunteers: Keys to Effectiveness

97

(22)

Supervising Volunteers to Strengthen Performance and Retention

119

(19)

Evaluating Volunteer Efforts

138

(22)

Professionalism in Volunteer Administration

160

(17)

Resource A: Professional Ethics in Volunteer Services Administration

177

(2)

Resource B: AVA Certification Program in Volunteer Administration: Functional Areas and Competency Statements

179

(14)

References

193

(10)

Index

203

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Leadership and Management of Volunteer Programs A Guide for Volunteer Administrators

Summary

Author Biography

Table of Contents

Supplemental Materials