The Leadership Solution: Say It Do It

Everyone communicates, problem is, most don't have the necessary skills to communicate effectively. The Leadership Solution offers six steps for developing better leadership communication skills to improve performance. Using lively anecdotes and real-world examples, Jim Shaffer provides firsthand accounts of how Towers Perrin has helped dozens of Fortune 500 companies to fully engage their employees, and consistently keep the company's strategies and goals in mind. Far from a gimmick or method du jour, The Leadership Solution is a complete program designed to focus employees on achieving valuable, measurable business results. It features: Twenty ways to connect people to strategy now. Three communication sources that most influence action. Nine guidelines for negotiating through a merger or acquisition.

Jim Shaffer is a principal of Towers Perrin, one of the world's largest management and benefits consulting firms with 70 offices serving dozens of industry-leading clients. He conducts seminars and conferences, as well as in-house consulting, for firms across the United States.

Part One: The Payoff.

1. When the Dots Connect.

Part Two: Ground School.

2. Managing Decision Moments.

3. Guiding by Best Principles.

4. Leadership: Making the Weather.

5. Systems Speak.

6. The Power of Huddles and Channels.

7. Linking People to Strategy.

Part Three: The Communication System .

8. Say and Do -- A Sailing Metaphor.

9. Tell Me the Story.

10. Stories Start with Leaders.

11. Find the Flaw.

12. Benchmarking and Best Practices.

Part Four: Connecting the Dots.

13. The Furniture Company.

14. The Oil Company.

15. Earthshaking Events.

Part Five: Starting Over.

16. Starting Over.

17. Are You Willing?

18. Twenty Things You Can Do Now.

Part Six: The Communication Function.

19. Organizational Communication: A Vision.

20. Reinventing the Communication Function.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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