The Leadership Star A Practical Guide to Building Engagement

Discover how to unlock the potential contained within your teams with this insightful resource 

The Leadership Star: A Practitioner’s Guide to Building Staff Engagement provides readers with a step-by-step guide to developing engagement within their professional teams in for-profit, non-profit, academic, and governmental organizations. Experienced executive, management consultant, and author Brian Hartzer walks readers through the foundational and advanced techniques required to develop high performing professional teams. He shows readers how to: 

• Care about individuals as human beings, rather than as means to an end 
• Provide context to people to help them understand the company and why what they do matters 
• Give clarity by telling people what outcomes and behaviors are expected of them 
• Help clear the barriers that stand in the way of people doing a great job 
• Recognize individual contributions and success 

Perfect for current and aspiring senior managers and executives who need to know exactly what they should personally do to draw out the best from their teams and build the highest levels of engagement, the book also belongs on the shelves of anyone with direct reports and anyone who hopes to enhance their own performance in the professional sphere.  

BRIAN HARTZER is an experienced financial services professional and a former CEO of Westpac. He is a veteran of New York-based banking strategy firm, First Manhattan Consulting Group, and has held senior roles at ANZ and the Royal Bank of Scotland.

Acknowledgements ix

Preface xi

Introduction xiii

Part I: The Leadership Star 1

1 Care 3

2 Context 27

3 Clarity 49

4 Clear the Way 81

5 Celebrate 109

Part II: Growing as a Leader 137

6 You 139

7 Communicate 157

8 Engagement in Times of Crisis 173

Conclusion 199

The Leadership Star: A Summary 205

Afterword 213

Appendix A: A Balanced Approach to Performance Assessment 217

Appendix B: Communication Channel Do’s and Don’ts 227

Bibliography 239

About the Author 243

Index 245

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