Leading With Cultural Intelligence: The New Secret to Success

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ISBN: 9780814414873 | 0814414877
Cover: Hardcover
Copyright: 10/1/2009

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Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, Leading with Cultural Intelligence breaks new ground, offering today's global workforce a specific, four-step model to becoming more adept at managing across cultures. Practical and insightful, this indispensable guide shows leaders how to connect across any cultural divide, including national, ethnic, and organizational cultures.

Foreword	p. xi
Preface	p. xiii
Why This Book	p. xiii
Research Basis	p. xiv
How to Read This Book	p. xv
Acknowledgments	p. xix
What is CQ and Why do I need it?
You Lead Across a Multicultural Terrain: Why CQ?	p. 3
From West Michigan to West Africa	p. 5
Relevance to Leaders	p. 12
Understand Diverse Customers	p. 15
Manage Diverse Teams	p. 15
Recruit and Develop Cross-Cultural Talent	p. 16
Adapt Leadership Style	p. 17
Demonstrate Respect	p. 18
Cultural Intelligence vs. Other Intercultural Approaches	p. 19
Conclusion	p. 20
You Need a Map for the Journey: CQ Overview	p. 23
A Four-Dimensional Model	p. 25
CQ Drive: Showing Interest, Confidence, and Drive to Adapt Cross-Culturally	p. 26
CQ Knowledge: Understanding Cross-Cultural Issues and Differences	p. 26
CQ Strategy: Strategizing and Making Sense of Culturally Diverse Experiences	p. 27
CQ Action: Changing Verbal and Nonverbal Actions Appropriately When Interacting Cross-Culturally	p. 28
CQ Is Different from EQ	p. 32
A Repertoire of Skills	p. 34
An Inside-Out Approach	p. 35
Conclusion	p. 37
How Do I Become more Culturally Intelligent?
Whet Your Appetite: CQ Drive (Step 1)	p. 41
Be Honest with Yourself	p. 45
Examine Your Confidence Level	p. 47
Eat and Socialize	p. 49
Count the Perks	p. 53
Work for the Triple Bottom Line	p. 56
Conclusion	p. 59
Study the Topography: CQ Knowledge (Step 2a)	p. 63
See Culture's Role in Yourself and Others	p. 67
Universal	p. 70
Cultural	p. 71
Personal	p. 73
Review the Basic Cultural Systems	p. 74
Economic Systems: Capitalist vs. Socialist	p. 75
Marriage and Family Systems: Kinship vs. Nuclear Family	p. 76
Educational Systems: Formal vs. Informal	p. 79
Legal and Political Systems: Formal Laws vs. Informal Governance	p. 79
Religious Systems: Rational vs. Mystical	p. 81
Artistic Systems: Solid vs. Fluid	p. 85
Conclusion	p. 87
Dig Beneath the Terrain: CQ Knowledge (Step 2b)	p. 89
Learn the Core Cultural Values	p. 90
Event Time vs. Clock Time	p. 92
High Context vs. Low Context	p. 93
Individualism vs. Collectivism	p. 95
Low vs. High Power Distance	p. 98
Low vs. High Uncertainty Avoidance	p. 102
Understand Different Languages	p. 106
Conclusion	p. 109
Turn Off the Cruise Control: CQ Strategy (Step 3)	p. 113
Become More Aware	p. 116
Self-Awareness	p. 121
Other Awareness	p. 122
Plan Your Cross-Cultural Interactions	p. 124
Check to See If Your Assumptions and Plans Were Appropriate	p. 126
Conclusion	p. 128
Run, Walk, or Jog: CQ Action (Step 4)	p. 133
Adapt Your Communication	p. 137
Words	p. 138
Delivery	p. 145
Nonverbals	p. 146
Negotiate Differently	p. 150
Alter Your Timing	p. 150
Adapt Your Style	p. 151
Remain Flexible	p. 152
Act with Integrity	p. 152
Know When to Flex and When Not to Flex	p. 153
Conclusion	p. 157
How do I Apply CQ?
See the Journey Ahead: Proof and Consequences of CQ	p. 163
Results of CQ	p. 164
Enhanced Performance	p. 164
Better Decision Making	p. 165
Flexibility	p. 166
International Expansion	p. 167
Employer of Choice	p. 167
Prevention of Burnout and Creation of Personal Satisfaction	p. 168
Predictors of CQ	p. 168
Personality Traits	p. 169
Experiences	p. 171
Ways to Develop CQ	p. 172
Conclusion	p. 176
Recruit Travel Companions: Developing CQ in Your Team	p. 179
Integrate CQ with Your Overall Mission	p. 179
Build Commitment with Senior Leaders	p. 180
Fill the Organization with CQ Team Members	p. 181
Human Resource Personnel	p. 182
International Travelers	p. 183
Screen Candidates for CQ	p. 184
Reward Good CQ Performance	p. 185
Develop CQ Strategies	p. 186
Form CQ Structures	p. 188
Create CQ Decision-Making Systems	p. 190
Facilitate a CQ Learning Plan	p. 191
Show-and-Tell	p. 191
Divisional Training	p. 192
Personal CQ Development Plan	p. 192
Conclusion	p. 194
Appendix: Research Context	p. 199
Notes	p. 201
Index	p. 213
About the Author	p. 220
Table of Contents provided by Ingram. All Rights Reserved.

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Leading With Cultural Intelligence: The New Secret to Success

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