Lean and Agile Value Chain Management A Guide

This unique reference provides guidance on how to develop a lean and agile value chain. It gives executives, purchasing and supply chain professionals a comprehensive framework for driving out costs, reducing lead-times, making flexibility improvements, eliminating non-value added activities and growing market share and profitability.

Dr. Ehap Sabri has nearly two decades of professional experience in software development, process mapping, project management, system analysis, advance planning & scheduling, and e-business solutions in a variety of industries, with a proven record of success in adding value and achieving cost reductions. Currently, he holds the position of Senior Solution Architect at i2 Technologies in Dallas, Texas, and is also an adjunct professor at the University of Dallas (UD) and University of Texas at Dallas teaching advanced supply chain management and logistics courses for the MBA and Ph.D. programs. Dr. Sabri has a doctorate in Industrial Engineering from University of Cincinnati, is a PRACTX Author for CAPS (Center for Strategic Supply Research), has presented in several industry meetings, published more than 10 conference and journal papers and is co-author of the one-of-a-kind book, Purchase Order Management Best Practices.

Preface	p. xvi
Acknowledgment	p. xxi
About the Authors
Executive Summary	p. 1
The Big Picture of the Lean and Agile Value Chain	p. 3
Wake-Up Call to Market Reality	p. 3
Definitions and LAVC Principles	p. 7
Value Chain Processes' Challenges and Solutions	p. 21
Lean and Agile Value Chain Building Blocks and Maturity Levels	p. 39
Building Blocks and Evolution of the Lean and Agile Value Chain	p. 39
LAVC Maturity Levels	p. 56
Closing Remarks and Future Trends	p. 61
Best-Practice Processes	p. 69
Supplier Relationship Management Superprocess	p. 71
Introduction	p. 71
North-South and East-West Collaboration	p. 73
SRM Challenges	p. 74
Strategic Sourcing	p. 78
Product Design	p. 93
Procurement	p. 103
SRM Superprocess Workflow Summary	p. 124
Supply Chain Management Superprocess	p. 131
Introduction	p. 131
SCM Evolution	p. 132
Goal of SCM	p. 134
SCM Challenges	p. 135
Enablers	p. 137
Strategic Management	p. 139
Sales and Operations Planning	p. 153
Demand Fulfillment	p. 190
SCM Superprocess Workflow Summary	p. 216
SCM Superprocess Workflow for the Fashion Retail Industry	p. 219
Customer Relationship Management Superprocess	p. 231
Introduction	p. 231
CRM Challenges	p. 231
Evolution of CRM	p. 234
Future of CRM	p. 236
Who Is the Customer?	p. 237
Managing Customer Relationships	p. 239
Customer Lifetime Value	p. 241
Selling Management	p. 256
Customer Service Management	p. 263
CRM Superprocess Workflow Summary	p. 271
Lean and Agile Value Chain Technology Applications and Trends	p. 277
Introduction	p. 277
New Generation of LAVC Technology Infrastructure	p. 278
SRM-Enabled Software Applications	p. 282
SCM-Enabied Software Applications	p. 292
CRM-Enabled Software Applications	p. 296
Project and People Management with Lean and Agile Value Chain Transformation	p. 301
Transformation Program Cycle	p. 303
Introduction	p. 303
Aligning the Transformation Program with Corporate Goals	p. 304
Developing Vision, Objectives, and Strategies of the Program	p. 308
Process Analysis	p. 309
Selecting a Software Provider	p. 310
Calculating ROI	p. 312
Developing Program and Project Plans	p. 314
Project Implementation	p. 315
Updating the Performance Management System	p. 319
Change Management Supported Processes	p. 321
Introduction	p. 321
Developing a Winning Transformation Team	p. 322
Education and Cultural Support	p. 328
Communication Management	p. 336
Tracking and Controlling	p. 348
Effective Performance Management Systems	p. 350
Closing Remarks	p. 362
Lean and Agile Value Chain Transformation Case Study: Office Systems	p. 365
Introduction	p. 365
Office Systems, Inc	p. 365
Aligning the Transformation Program with Corporate Goals	p. 366
Developing Vision, Objectives, and Strategies of the Program	p. 370
Process Analysis	p. 371
Selecting a Software Application Provider	p. 379
Return on Investment	p. 380
Developing Program and Project Plans	p. 380
Project Implementation	p. 381
Case Study Questions	p. 383
Lean and Agile Value Chain Success Stories and Lessons Learned	p. 385
Supplier Relationship Management-Driven Success Stories	p. 385
Supply Chain Management-Driven Success Stories	p. 388
Customer Relationship Management-Driven Success Stories	p. 417
Success Story from the Service Industry	p. 428
Index	p. 433
Table of Contents provided by Ingram. All Rights Reserved.

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Lean and Agile Value Chain Management A Guide to the Next Level of Improvement

Summary

Author Biography

Table of Contents

Supplemental Materials