Lifetime Encyclopedia of Letters

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ISBN: 9780138948740 | 0138948747
Cover: Paperback
Copyright: 1/1/1998

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Discover what more than a million Americans already know--anyone can construct an appropriate and effective letter suitable for any business or personal occasion. This complete, one-volume resource offers 850 letters in 500 categories that clearly express the proper tone and exact message needed.

How You Will Benefit From This Book	p. V
Complete Range of Categories	p. v
We Can All Use Help	p. vii
Easy-to-Follow Models	p. viii
How-to-Do-It Outline	p. viii
How to Use This Book When You Can't Find Your Topic	p. ix
Beginning and Ending Sentences	p. x
Hard Sell Versus Soft Sell	p. xi
Model Letters Analyzed	p. xi
Easy-to-Use Index	p. xii
Lifetime Reference Work	p. xii
Requesting Favors	p. 1
Closing a Request with Confidence--Examples	p. 4
Additional Information	p. 5
Questionnaire	p. 5
Consumer Survey	p. 6
Response to Inquiry	p. 7
Procedural Change	p. 7
Rescheduling Order	p. 7
Time Extension	p. 8
Meeting Deadline	p. 9
Shorten Deadline	p. 9
Office Visit	p. 10
Manufacturing-Plant Visit	p. 10
Share Experience	p. 11
Financial Statement	p. 11
Business Guidance	p. 12
Business Statistics	p. 12
Business Forecast	p. 13
Business Location	p. 13
Business Opportunities	p. 14
Sample Letter	p. 14
Quote from Article	p. 14
Obtaining Interview	p. 15
Request for a Speaker	p. 15
Obtaining Speakers	p. 17
Entertaining a Friend	p. 17
Alleviating Fear	p. 18
Board a Relative	p. 18
Job for a Relative	p. 19
Please Send Money	p. 19
Tool Loan	p. 20
Desert Rescue	p. 20
Declining Requests	p. 21
Begin by Agreeing	p. 25
Begin with a Thank You	p. 25
Begin with an Agreement and Apology	p. 26
Statements of Refusal	p. 26
Close with Encouragement	p. 27
Invitations	p. 27
Invitation to Dinner	p. 27
Invitation to Speak	p. 28
Join a Group	p. 28
TV-Program Research	p. 29
Football Game	p. 30
Request for Information or Material	p. 30
Information Not Available	p. 30
Tree Disease	p. 31
Item Not Available	p. 31
Application for Personal Credit	p. 32
Lack of Information	p. 33
No Records	p. 33
Short Employment	p. 33
Slow Pay	p. 34
New in Area	p. 34
Current Information Lacking	p. 35
Application for Business Credit	p. 35
Financial Condition	p. 35
Credit Limited	p. 36
Company Procedure--Late Payment	p. 36
Guarantor Needed	p. 36
Previous Poor Pay	p. 37
Bad Risk	p. 37
Bad Risk--No Hope	p. 38
Franchise Refused	p. 38
Will Not Change Prior Understanding	p. 39
Donation	p. 39
Discontinued Contributions	p. 39
Use of Name in Fund Raising	p. 40
Company Policy	p. 40
Budget Limitation	p. 41
Political Donation	p. 41
Disagree with Charity Project	p. 42
Customer Adjustments	p. 42
Damaged Product	p. 42
Cash Discount	p. 43
Credit Adjustment	p. 43
Special Product	p. 44
Poor Workmanship	p. 44
Slow-Selling Product	p. 45
Other Letters of Declination	p. 45
Can't Fill Order	p. 45
Special Assignment	p. 46
Business Meeting Unnecessary	p. 46
Magazine Subscribers Limited	p. 46
Manuscript	p. 47
Publication--Editorial Program	p. 47
Publication--Needs Reworking	p. 47
Refusing a Volunteer	p. 47
Declining a Friendly Loan	p. 48
No More Babysitting	p. 48
Lying	p. 49
Loan of Personal Item	p. 49
Freight Claim	p. 49
Miscellaneous Request	p. 50
Financial Aid	p. 50
Sales	p. 51
Model Opening Sentences	p. 56
Model Closing Sentences	p. 58
Investment--Real Estate	p. 59
Business Magazine	p. 60
Magazine--Elitist	p. 61
Mortgage Insurance	p. 61
Homeowner's Insurance	p. 62
Flood Insurance	p. 62
Health Care	p. 63
Dentistry	p. 63
Book Club	p. 64
Real Estate--Homes	p. 65
Real Estate--Mountain Property	p. 66
Camera	p. 67
Computer Modem	p. 67
Specific Customer--Roofing Tile	p. 68
Sales-Promotion Book	p. 69
Gift of Food	p. 69
Bakery	p. 70
Income-Tax Consulting	p. 70
Service Contract	p. 71
Inactive Customer	p. 72
Collection Service	p. 72
Public Official	p. 73
Executive Recruiter	p. 74
Personal Credit	p. 75
Furniture, Retail	p. 75
Art Object	p. 76
Life Insurance	p. 77
Cost Savings	p. 78
Retail Sales	p. 79
Kitchenware	p. 79
Envelopes	p. 80
Letterhead Design	p. 80
Pest Control	p. 81
Weight Loss	p. 81
Beauty Salon	p. 82
Produce Containers	p. 82
Toyota Camry	p. 83
Mississippi Welcome	p. 83
Phone Service	p. 84
Follow-Up Sales Letters	p. 85
Follow-up	p. 85
Fund Raising	p. 87
Charitable Help for the Disadvantaged	p. 92
Runaway Children	p. 92
Disadvantaged Girl	p. 94
Troubled Boys	p. 95
Homeless Children	p. 96
Mentally Retarded	p. 97
Disabled Children	p. 97
Home Support for Disabled	p. 98
Hungry Children	p. 98
Arthritis	p. 99
Heart Disease	p. 99
American Veterans	p. 100
Cerebal Palsy	p. 101
United Way	p. 102
Disaster Relief	p. 103
Sponsor a Child	p. 103
Lung Disease	p. 105
Working Mothers	p. 105
Inner-City Children	p. 105
Library	p. 106
What We Offer You	p. 106
Seeking Memberships	p. 107
Thank-You	p. 108
Magazine Campaign	p. 108
Need Volunteers	p. 109
Exceed Last Year	p. 109
Churches	p. 110
Secular Appeal	p. 110
Fund-Raising Start	p. 111
Every-Member Canvass	p. 112
Budget Can Be Met	p. 112
Delinquent Pledge	p. 113
Love Is a Reason for Giving	p. 114
Mission Potluck	p. 115
Hospitals	p. 115
Updating Facilities	p. 115
Success Story	p. 116
Expansion Costs	p. 117
Maintain Quality Service	p. 118
Doctors Join in Giving	p. 119
Doctors as Business Persons	p. 120
Last Appeal to Doctors	p. 120
Using a Specific Example	p. 121
Need New Equipment	p. 121
Appeal to Ego	p. 122
Join Hospital Foundation	p. 123
Schools	p. 124
Give More than Last Year	p. 124
Library Needs	p. 125
Alumni Solicitation	p. 125
Haven't Given Yet	p. 125
Minorities Program	p. 126
Operational Funds	p. 127
Building Fund	p. 127
Student Union Building	p. 128
Financially Disadvantaged Students	p. 129
Every Little Bit Helps	p. 129
Pledge Not Received	p. 130
Worthy Projects	p. 130
Community	p. 131
Art Museum	p. 131
Community Theater	p. 133
Local Symphony	p. 133
Security Patrol	p. 134
Middle East Peace	p. 134
Immigration	p. 135
Public Television	p. 135
Visitors' Center	p. 136
Collection	p. 137
How to Receive a Prompt Reply	p. 141
Attention-Getting Openings--Humorous	p. 142
Other Opening Sentences	p. 143
Strong Closing Sentences	p. 143
Prompt-Action Sentences	p. 143
Goodwill Sentences	p. 143
Soothing Sentences	p. 144
Apologetic Sentences	p. 144
Reassuring Sentences	p. 144
Repeated Thoughts--Sentences	p. 145
Promoting the Future--Sentences	p. 145
Suggestions for Effective Credit Letters	p. 146
Series of Collection Letters	p. 147
Three Letters: Reminder	p. 148
Three Letters: Past-Due Charge Account	p. 148
Three Letters: Business-Invoice Past Due	p. 149
Three Letters: Past-Due Freight Bill	p. 150
Four Letters: Overdue Charge Account	p. 151
Four Letters: Loan Past Due	p. 153
Four Letters: Patience	p. 154
Five Letters: Credit Record	p. 155
Five Letters: Installments	p. 157
Six Letters: Future Credit Limited	p. 158
Six Letters: Credit Standing Jeopardized	p. 160
First Collection Letter Is a Reminder	p. 162
Middle Stages of Collection Letters	p. 166
Appeals-Collection Letters	p. 172
Final Collection Letters	p. 180
Information: Providing and Requesting	p. 185
Providing Information	p. 187
Shipping Instructions	p. 189
Procedural Change	p. 189
Price Increase	p. 189
Purchasing Policy	p. 190
Bid Price	p. 190
Complying with Request	p. 191
Data No Longer Required	p. 191
Lease Instructions	p. 191
Action Taken	p. 192
Payment Instructions	p. 192
Confirmation	p. 193
Payment Delay	p. 193
Continue Procedure	p. 194
Number Code Changes	p. 194
Repeated Instructions	p. 194
Distribution of Reports	p. 195
Claim Against City	p. 195
Effect of Strike	p. 195
Layoff	p. 196
Statement of Future Occurrence	p. 196
Policy Change	p. 197
Change in Items Used	p. 197
Address Change	p. 198
Will Contact You Again	p. 198
Reason for Cooperation	p. 198
Send Records Elsewhere	p. 199
Too Busy	p. 199
New Paint Required	p. 199
Requesting Information	p. 200
Accounting System	p. 201
Acknowledgment of Gift	p. 201
City Information	p. 202
Recent Sales Activity	p. 202
Order Information	p. 202
Data for Newsletter	p. 203
Credit Information	p. 204
Credit Application	p. 205
Credit Card	p. 205
Warranty Questions	p. 205
Making an Appointment	p. 206
Old Equipment	p. 206
Corporate Name	p. 207
Please Investigate	p. 207
Office Furniture	p. 207
Life-Insurance Questions	p. 208
Procedural Change	p. 208
Confirming Conversation	p. 209
Personnel Evaluation	p. 209
School Courses	p. 209
Price Quote	p. 210
Report Request	p. 210
Chemical Hazards	p. 211
Physical Inventory	p. 212
Opinion Asked	p. 212
Survey of Consumption	p. 212
Suggestions	p. 213
Transfer	p. 214
Travel Plans	p. 214
Maintenance Agreement	p. 214
Research Question	p. 215
Claims Service Evaluation	p. 215
Medical Facility Evaluation	p. 215
Complaints: Making and Answering	p. 217
Making Complaints	p. 219
Transit Damage	p. 220
Cost of Purchases	p. 221
Messy Work Area	p. 221
Low Sales	p. 222
Sales Forecast	p. 222
Manufacturing Errors	p. 222
Manufacturing Problem	p. 223
Shipping Errors	p. 223
Billing Error	p. 224
Computer Error	p. 224
Catalog Order	p. 225
No Follow-up	p. 225
Labor-Law Violation	p. 226
Misrepresentation	p. 226
Noisy Driver	p. 227
Meetings Out of Control	p. 227
Barking and Biting Dogs	p. 227
No Stop Light	p. 228
Delayed Phone Service	p. 228
Slow Response	p. 229
Gardener Problem	p. 230
Improper Installation	p. 230
Answering Complaints	p. 231
Opening Sentences	p. 232
Closing Sentences	p. 232
Disturbed Retail Customer	p. 233
Misrepresentation Reply	p. 233
Convenient Hours	p. 233
Extended Payments	p. 234
Employee Rudeness	p. 234
Misdirected Mail	p. 235
Late Delivery	p. 235
Low-Sales Reply	p. 236
Meeting Control	p. 236
Damaged Merchandise	p. 237
Merchandise Guarantee	p. 238
Unsatisfactory Chair	p. 239
Unsatisfactory Television	p. 239
Foreign Object in Food	p. 240
Declining Responsibility	p. 240
Editing of Newsletter	p. 241
Paint Work	p. 241
Pricing Error	p. 242
Shipping Error	p. 242
Billing Error	p. 242
Statement Error	p. 243
Biting Dog	p. 244
Complaint-Handling Procedure	p. 244
Employment	p. 247
Letters Written by Job Applicants	p. 249
Cover Letters for Resumes	p. 249
Advertising Executive	p. 250
Accounting Manager	p. 250
Staff Manager--Telephone Company	p. 250
Management-Information Systems	p. 250
Writer of Sales Letters	p. 251
Cover Letters for Job Applicants	p. 251
Secretary	p. 251
Market-Research Trainee	p. 252
Retail-Department Manager	p. 252
Resumes	p. 252
Advertising Executive	p. 253
Senior Accountant	p. 255
Assistant Staff Manager	p. 257
Systems Administrator	p. 258
Job-Application Letters	p. 259
Answering Ad for Accounting Manager	p. 260
Cold-Call Application Letter for Museum Director	p. 260
Cold-Call Letter for Administrative Assistant	p. 261
Cold-Call Application Letter for Computer Systems Manager	p. 261
Application Letter for Job Suggested by a Present Employee	p. 262
Thanking an Employer	p. 263
Accepting Offer of an Interview	p. 263
Thank-You for the Interview	p. 264
Thank-You for Your Recommendation	p. 266
Accepting Job Offer	p. 266
Rejecting Job Offer	p. 268
Letters Written by Employers	p. 269
Tentatively Accepting Applicant	p. 269
Requesting Data from References	p. 270
Requesting Data from Applicants	p. 271
Providing References to Another Employer	p. 271
Invitation to an Interview	p. 273
Rejecting Tentatively Accepted Applicants	p. 274
Rejecting Applicant	p. 275
Accepting Applicant	p. 276
Welcome to New Employee	p. 278
Performance Appraisal	p. 280
Performance Evaluation	p. 280
Job Performance Review	p. 281
Recommendation for Promotion	p. 283
Promotion Notice	p. 283
Congratulations on Your Promotion	p. 284
Promotion Denied	p. 284
Reprimand	p. 285
Termination Warning	p. 287
Termination	p. 287
Accepting Resignation	p. 287
Notice of Employee Leaving	p. 287
Retirement Congratulations	p. 288
Letters Involving Third Parties	p. 289
Thanks for Helping Me Get a Job	p. 289
Recommending a Job Applicant	p. 290
Rejecting Applicant Recommended by a Third Party	p. 291
Congratulations on Promotion	p. 292
Congratulations on Retirement	p. 292
Termination and Resignation	p. 295
Termination	p. 297
Plant Closed	p. 298
Company Cutbacks	p. 298
Temporary Layoff	p. 298
Company Merger	p. 299
Financial Problems	p. 299
Office Consolidation	p. 300
Indiscretions	p. 300
Personal Friend	p. 300
Temporary Assignment Declined	p. 301
Performance	p. 301
Classroom Procedures	p. 301
Unwanted Employee	p. 302
Termination Warning	p. 303
Personal Problems	p. 304
Below-Standard Performance	p. 304
Classroom Performance	p. 306
Borderline Work Effort	p. 306
Tardiness	p. 307
Absentee Record	p. 307
Resignation	p. 307
New Position	p. 308
Seeking New Challenge	p. 309
College Training	p. 309
Ill Health	p. 310
Heart Problem	p. 310
Personal Problems	p. 310
Disagree with Goals	p. 311
Volunteer	p. 311
Reason Omitted	p. 311
Resignation Acceptance	p. 312
Disagreement with Goals	p. 312
Declining a Transfer	p. 312
Accepting Resignation	p. 313
Acknowledgment of Separation Pay and Release	p. 314
Sympathy and Condolence	p. 315
Sentences Expressing Sympathy	p. 318
Sentences Thanking the Reader for an Expression of Sympathy	p. 319
Lost Your Job	p. 320
Failed the State Exam	p. 321
Letters to Hospitalized People	p. 321
Hospitalized for Illness	p. 321
Hospitalized for Accident or Injury	p. 322
Other's Illness	p. 322
Death of Business Associate	p. 322
Death of Business Friend	p. 323
Death of Spouse	p. 324
Death of Husband	p. 324
Death of Wife	p. 325
Death of Relative	p. 327
Death of Mother	p. 327
Death of Father	p. 327
Death of Daughter	p. 328
Death of Son	p. 329
Death of Sister	p. 329
Death of Brother	p. 330
Miscarriage	p. 330
Death of Others	p. 330
Belated Condolence	p. 331
Death by Suicide	p. 332
Death--from a Business Firm	p. 332
Birth Defect	p. 334
Divorce	p. 334
Marriage Separation	p. 335
Misfortune	p. 335
Personal Reverses	p. 335
Unnamed Tragedy	p. 336
Thank You for Your Sympathy	p. 336
Apology	p. 339
Sentences of Apology	p. 341
Reasons for an Apology	p. 342
Bad Behavior	p. 343
Billing Error	p. 345
Company Policy	p. 345
Confusing Word Usage	p. 346
Declining Dinner Invitation	p. 346
Postponed Appointment	p. 347
Postponed Dinner	p. 347
Missed Lunch Appointment	p. 348
Delayed Answer	p. 348
Delayed Credit	p. 349
Delayed Order	p. 349
Delayed Paperwork	p. 350
Delayed Return of Borrowed Item	p. 351
Delayed Thank-You	p. 352
Indiscretion	p. 352
Ignoring a Customer	p. 353
Incomplete Instructions	p. 353
Incomplete Project	p. 354
Late Report	p. 354
Missed Meeting	p. 355
Missing a Caller	p. 356
Project Failure	p. 356
Quote Error	p. 356
Shipping Error	p. 357
Slow Payment	p. 357
Small Reward	p. 358
Statement Error	p. 358
Wrong Information	p. 359
Sharing the Blame	p. 359
Congratulations	p. 361
Sales Volume	p. 364
New Customer	p. 364
Author Appreciation	p. 364
Job Well Done	p. 365
Top Salesperson	p. 365
Exceeding Goal	p. 366
College Acceptance	p. 366
Graduation	p. 366
College Degree	p. 367
Specialized Teacher	p. 368
Handicapped	p. 368
New Position	p. 368
Promotion	p. 369
Service Award	p. 369
Five Years	p. 369
Twenty years	p. 369
Golf Tournament	p. 370
Industry Award	p. 370
Retirement	p. 370
President of Rotary	p. 371
Anniversary	p. 371
Honorary Sorority	p. 371
President of Association	p. 371
Store Opening	p. 372
City Councilperson	p. 373
Loan Paid	p. 373
Engagement	p. 373
Marriage	p. 373
Adoption	p. 374
New Home	p. 374
Happy Birthday	p. 374
Thank-You and Appreciation	p. 375
Gift	p. 379
Pamphlet	p. 380
Information	p. 380
Materials Received	p. 380
Advice	p. 381
Personal Support	p. 381
Recommendation	p. 381
Dinner Invitation	p. 382
Recognition	p. 382
Going-Away Party	p. 382
Hospitality	p. 383
Companionship	p. 383
Friendship	p. 384
Book Loan	p. 384
Appreciation	p. 385
Fond Memories	p. 385
Illness	p. 386
Caregiver	p. 387
Family Crisis	p. 387
Job Well Done	p. 388
Being Our Customer	p. 389
Charge-Account Convenience	p. 390
Loan	p. 391
Sales Presentation	p. 391
Accounting Help	p. 391
Payment	p. 392
Referral	p. 392
Attending	p. 392
Visiting	p. 393
Other Business Letters	p. 395
Goodwill	p. 397
Seasons Greetings	p. 398
Good Work	p. 398
Free Bulletin	p. 399
Golf Invitation	p. 399
To a Salesperson's Spouse	p. 399
Sales Agreement Ended	p. 399
Enjoyed Meeting You	p. 400
Real-Estate Service	p. 401
Requested Information	p. 401
Sending Information	p. 401
Making Contribution	p. 402
Favorable Adjustment	p. 402
Introductions	p. 403
New Sales Representative	p. 404
Friend for Sales Position	p. 404
A Friend	p. 404
Academic Assistance	p. 405
New Employee	p. 406
Acknowledgment	p. 406
Late Payment Received	p. 406
Large Order	p. 407
Cannot Meet Deadline	p. 407
Report Received	p. 407
Invitations	p. 408
To Do Advertising	p. 409
Use Company Hotel Room	p. 409
Dinner Guest	p. 409
Accepting Invitations	p. 410
To Speak	p. 410
Football Celebration	p. 411
Retirement Dinner	p. 411
Dinner Invitation	p. 411
Dinner, Company President	p. 412
Join a Group	p. 412
Declining Invitations	p. 412
Accepting a Position	p. 412
Committee Chairperson	p. 413
Lions Club	p. 414
Cover Letters	p. 414
Expenditure Request	p. 415
Lists	p. 415
Agreement for Signature	p. 416
Warehouse Report	p. 416
Statement Requested	p. 416
Savings Statement	p. 416
Insurance Renewal	p. 417
Price Increase	p. 417
Valuable Document	p. 417
Follow-Up	p. 418
Correct an Error	p. 418
Additional Information Requested	p. 419
Inactive Charge Account	p. 419
Power Lawn-Mower Purchase	p. 420
Magazine Subscription	p. 419
Query Letters Seeking Publication	p. 420
Book	p. 421
Magazine Article	p. 422
Procedural Proposal	p. 423
Paying Invoices	p. 423
Going over Another's Head	p. 424
Other Personal Letters	p. 425
Welcome	p. 428
To New Resident	p. 428
To New Member	p. 429
Announcement	p. 429
Engagement	p. 429
Broken Engagement	p. 430
Death of Father	p. 430
Birth of Daughter	p. 430
Adoption	p. 431
Good Wishes	p. 431
Seasons Greetings	p. 431
Convalescing	p. 432
Acknowledgment	p. 433
Gift Received	p. 434
Dinner Postponement	p. 434
Help Received	p. 434
Invitation	p. 435
Encouragement	p. 435
Low Productivity	p. 437
Sales Contest	p. 437
Promotion	p. 438
Research Paper	p. 438
Fund Drive	p. 439
Teaching	p. 440
Letters to the Editor	p. 440
Baseball Excitement	p. 440
Photo Radar	p. 441
Cult Suicides	p. 441
Children Smoking	p. 441
Lying Approved?	p. 442
Computer Research	p. 442
Teach Children to Write	p. 442
Automobile Air Bags	p. 443
Sirens and Lights Save Lives?	p. 443
Compliments	p. 443
Staff Help	p. 444
Orientation Help	p. 444
Unusual Help	p. 445
Finding Error	p. 445
Construction Bid	p. 445
Good Salesman	p. 446
Sales Increase	p. 446
Improved Grades	p. 447
Vote Getter	p. 447
Ministerial Evaluation	p. 448
Recommendations	p. 448
Customer	p. 449
Domestic Service	p. 450
High-School Graduate	p. 450
Discreet Letters	p. 450
Reacquaintance	p. 451
Respect My Privacy	p. 451
Reprimand	p. 452
Outside Activities at Work	p. 453
Lack of Cleanliness	p. 453
Bad Behavior	p. 453
College Washout	p. 454
Travel Expense	p. 454
Lack of Cooperation	p. 455
Unsafe Conditions	p. 455
Trespassing	p. 455
Bullying Child	p. 456
Child's Coach	p. 456
Presenting Gifts	p. 457
Companionship	p. 457
Friendship	p. 458
Advice	p. 458
Funeral Officiating	p. 458
Baptismal Officiating	p. 458
Hospital Patient	p. 459
Eightieth Birthday	p. 459
Illness	p. 459
Retirement	p. 460
Accepting Gifts	p. 460
Chess Set	p. 461
Food Snacks	p. 461
Book	p. 462
Money	p. 462
Oil Painting	p. 463
Watercolor Painting	p. 463
Art Object	p. 463
Free Product	p. 464
Cooler	p. 464
Declining Gifts	p. 464
Company Policy	p. 465
Must Maintain Image	p. 466
Duplicate Gift	p. 466
Gift Too Valuable	p. 466
Expensive Gift	p. 467
Tribute	p. 467
Tribute to a Wife	p. 467
Tribute to a Husband	p. 468
Testimonials	p. 468
Index	p. 471
Table of Contents provided by Syndetics. All Rights Reserved.

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