Listening: Attitudes, Principles, and Skills

Preface           

PART I: An Introduction to Listening   

Chapter One

Improving Listening Effectiveness         

Outline

Chapter Objectives      

The Importance of Listening     

The Changing World of Listening         

Reasons to Listen        

The HURIER Approach to Listening    

Understand Yourself as a Listener        

Summary

Applications

CHALLENGING ASSUMPTIONS   

Your Hurier Listening Profile    

References      

Chapter two

Listening Theory and Research 

Outline

Chapter Objectives      

Theoretical Perspectives          

What We Know about Listening Behavior        

Factors That Influence Listening           

Research on Listening Assessment       

The HURIER Model: A Behavioral Approach  

Developing Listening Strategy  

Summary         

Applications    

Challenging assumptions           

References      

PART II: Listening: Principles and Applications    

Chapter three

The Process of Hearing

Outline

Chapter Objectives      

In the news: classroom surfing  

The Process of Hearing: Principles       

Hearing and Attention   80

Learn to Focus Your Attention 

Summary          90

Applications    

Hearing messages: short case   

Challenging assumptions           

References      

Chapter four

The Process of Understanding         

Outline

Chapter Objectives      

In the news: lynch tiger?           

The Process of Understanding: Principles         

Comprehension in Two-Way Settings  

Understanding in One-Way Communication Settings    

Summary         

Applications

Understanding Messages: Short Case   

Challenging assumptions           

References      

Chapter five

The Process of Remembering   

Outline

Chapter Objectives      

In the news: remembering the Haiti earthquake of 2010

The Process of Remembering: principles           

Memory Systems         

Obstacles to Effective Memory

Paths to a Better Memory        

Summary         

Applications    

Remembering Messages: Short Case    

Challenging assumptions           

References      

Chapter six

The Process of Interpreting      

Outline

Chapter Objectives      

In the news: will the real hillary please stand up?

The Process of Interpreting: Principles  

The Nature of Empathy

Nonverbal Communication       

Vocal Cues     

Verbal and Nonverbal Cues Interrelate

Becoming an Empathic Listener

Summary

Applications    

Short Cases for Analysis and Discussion          

Challenging assumptions           

References      

Chapter seven

The Process of Evaluating        

Outline

Chapter Objectives      

In the news: environmental concerns–scientific problem or moral issue?           

The Process of Evaluating: Principles    

Theories of Persuasion

Prepare Yourself for Critical Listening

Elements of Persuasion

Evaluate Rational Appeals        

Evaluate Emotional Appeals     

Summary         

Applications    

Evaluating Messages: Short Case

Challenging assumptions           

References

Chapter eight

The Process of Responding      

Outline

Chapter Objectives      

In the news: BP oil spill

Responding to Messages: Principles     

Response Styles          

Nonverbal Dimensions: Creating Listening Environments           

Summary         

Applications    

Challenging assumptions           

References      

PART III: Listening: Relationships and Challenges          

Chapter nine

Listening Relationships 

Outline

Chapter Objectives      

In the news: senior scam: listening to telemarketers        

Listening Relationships 

Relationships in the Family       

Educational Relationships         

Helping Relationships   

Work Relationships     

Summary         

Applications:    

Listening in groups: short cases 

Challenging assumptions           

References      

Chapter ten

Listening Challenges     

Outline

Chapter Objectives      

In the news: Harvard president widens gender gap        

The Challenge of Listening in High-Technology Environments    

The Challenge of Global Listening        

The Challenge of Listening between Genders    

The Challenge of Ethical Listening

Summary         

Applications       

Challenging assumptions           

References      

Name Index    

Subject Index  

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.