8.Carefully Select Which Sales Presentation Method to Use
9.Begin Your Presentation Strategically
10.Elements of a Great Sales Presentation
11.Welcome Your Prospect’s Objections
12.Closing Begins the Relationship
13.Service and Follow-Up for Customer Retention
Part IV: Time, Territory and Self-Management
14.Time, Territory and Self-Management-Keys to Success
Appendix A: Personal Selling Experiential Exercises
Glossary of Selling Terms
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