Loose Leaf for Experience Communication
, by Child, Jeffrey- ISBN: 9781260142235 | 126014223X
- Cover: Loose-leaf
- Copyright: 1/5/2018
Contents
Preface
Part One
Communication Basics
1. Communication, Perception, and Your Life
Why Study Communication? What Is Communication? The Components of Communication People The Message The Channel Feedback Code Encoding and Decoding Noise Three Models of Communication Perception Affects Communication What Is Perception? What Occurs in Perception? Differences in Perception Physiological Features Past Experiences Roles Present Feelings Errors in Perception Self-Image and Communication Chapter Review
2. Communicating Verbally
The Functions of Verbal Communication The Instrumental Function The Creative Function The Analytical Function The Social Function How Words Communicate Two Processes for Interpreting Messages Two Kinds of Meaning The Rules of Verbal Communication Rules Regarding Place Rules Regarding Conversational Partners Rules of Engagement Words to Avoid Profanity Sexist Words Racist Words Ageist Words Grammatical Errors Words to Use Carefully Slang Overused Expressions Jargon Words That Disguise Strategies for Improving Your Verbal Communication Ask, “What Did You Mean?” Say It in Your Own Words Describe Without Judgment Define Your Terms Build Your Vocabulary Paint Pictures with Your Words Make Accurate Observations Make Inferences Carefully Be Specific and Concrete Use Figures of Speech Use the Language of the Locals Chapter Review
3. Communicating Nonverbally
What Is Nonverbal Communication? How Are Verbal and Nonverbal Communication Related? What Are Nonverbal Codes? Bodily Movement and Facial Expression Physical Attractiveness Space Time Touch Vocal Cues Clothing and Other Artifacts Why Are Nonverbal Codes Difficult to Interpret? One Code Communicates a Variety of Meanings A Variety of Codes Communicate the Same Meaning How Can You Improve Your Nonverbal Communication? Chapter Review
4. Communicating Through Listening
The Importance of Listening Why Listen? Hearing vs. Listening Types of Listening Listening to Discern Content and Intent Listening for Learning Listening for Relating Listening for Pleasure Attention and Listening Attending and Focusing Scanning and Choosing Listening and Remembering Barriers to Listening Chapter Review |
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Part 2 Communication Contexts
5. Interpersonal Communication
What Is Interpersonal Communication? The Changing Nature of Interpersonal Relationships The Stages of Interpersonal Relationships Relational Development Relational Maintenance Relational Deterioration The Dark Side of Interpersonal Relationships Improve Your Interpersonal Communication Behaviors Using Affectionate and Supportive Communication Influencing Others Bargaining Maintaining Behavioral Flexibility The Healthy Interpersonal Relationship Chapter Review | |
6. Intercultural Communication
Defining Intercultural Communication Why Study Intercultural Communication? Biases That Affect Intercultural Communication Ethnocentrism Stereotyping Prejudice Characteristics That Distinguish One Culture from Another Individualistic vs. Collectivist Cultures Uncertainty-Accepting vs. Uncertainty-Rejecting Cultures Implicit-Rule vs. Explicit-Rule Cultures M-Time vs. P-Time Cultures Strategies for Improving Intercultural and Co-Cultural Communication Chapter Review
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| 7. Mediated Communication and Social Media
Understanding Mediated Communication Why Study Mediated Communication? The Forms of Mediated Communication Mass Communication and Mass Media The Influence of Mass Media on Behavior The Relationship Between Mass Media and Culture Thinking Critically About Mass Media Messages Computer-Mediated Communication and Social Media The Features and Uses of Social Media Uses and Gratifications Theory Evaluating Your CMC Interactions Thinking Critically About CMC Messages Social Media Use Across Contexts Interpersonal Communication Organizational Communication Public Relations and Crisis Communication Journalism and News Reporting Political Communication Health Communication Global Communication Protecting and Presenting Yourself on Social Media Managing Your Privacy Online Presenting Yourself Online Chapter Review
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8. Organizational and Small-Group Communication
What Is Organizational Culture? Investigating Organizational Culture Understanding Organizational Structure Analyzing Organizational Communication Practices Communicating in Small Groups and Teams Types of Small Groups Norms and Roles in Small Groups Group Climate and Cohesion Decision Making and Problem Solving Organizational Leadership Communication Skills for Leaders Types of Power and Leadership Cultivating Positive Relationships in Small Groups Interacting Effectively in Small Groups Achieving Communication Competence Managing Conflict Preparing for Ethical Dilemmas Chapter Review
Part 3 Public Speaking Basics
9. Topic Selection and Audience Analysis
How to Select an Appropriate Topic Survey Your Interests Use Brainstorming Assess Your Knowledge of and Commitment to the Topic Determine Your Topic’s Age Narrow Your Topic Audience Analysis Three Levels of Audience Analysis Four Methods of Audience Analysis Tips for Analyzing Your Audience Adapt to the Audience Adapting Yourself Adapting Your Language Adapting Your Topic Adapting Your Purpose and Thesis Statement Chapter Review
10. Organizing Your Presentation
The Introduction Gaining and Maintaining Audience Attention Arousing Audience Interest Stating the Purpose or Thesis Establishing Your Qualifications Forecasting Development and Organization The Body The Principles of Outlining The Rough Draft The Sentence Outline The Key-Word Outline Organizational Patterns Transitions and Signposts Tips for Using Note Cards The Conclusion The References Chapter Review
11. Gathering Information and Supporting Materials
Gathering Information in a Digital World Data, Information, and Knowledge Information Literacy Information Overload and Information Anxiety The Information-Gathering Process Gathering Information from Library Resources Use Books, Articles, and Periodicals Use Electronic Databases Use Surveys and Statistics as Evidence Gathering Information from the Internet Use Search Engines and Virtual Libraries Use Google Scholar Use Internet Search Tools and Resources Gathering Information Through Personal Experience and Independent Research Experience Your Topic Conduct Independent Research Evaluating, Citing, and Documenting Your Sources Evaluate Sources of Information Avoid Plagiarism Chapter Review
12. Communication Apprehension and Delivery
Why Care About Delivery Skills? What Is Delivery? What Is Communication Apprehension? Experiencing Communication Apprehension Reduce Your Fear of Public Speaking Systematic Desensitization Cognitive Restructuring Skills Training Choosing the Right Anxiety-Reducing Technique for You The Four Modes of Delivery The Extemporaneous Mode The Impromptu Mode The Manuscript Mode The Memorized Mode Choosing the Right Mode of Delivery for Your Presentation The Vocal Aspects of Presentation Projection and Volume Rate Pauses Fluency Pitch Pronunciation Articulation Enunciation (Pronunciation Plus Articulation) Vocal Variety The Bodily Aspects of Presentation Gestures Facial Expressions Eye Contact Movement Delivery Tips for Non-Native Speakers Chapter Review
Part 4 Speaking to Inform and Persuade
13. Public Presentations to Inform
Prepare an Informative Presentation What Is Your Goal? What Is Your Purpose? Effectively Present Information to an Audience Create Information Hunger Demonstrate Information Relevance Reveal Extrinsic Motivation Design Informative Content Avoid Information Overload Organize Content Skills for an Informative Presentation Defining Describing Explaining Illustrating Using Analogies Narrating Demonstrating Use Visual Resources to Inform A Sample Informative Speech Outline and Note Cards Chapter Review
14. Public Presentations to Persuade
Prepare a Persuasive Presentation What Is Your Immediate Purpose? What Is Your Long-Range Goal? Introduce Your Persuasive Presentation Revealing the Purpose of the Presentation What Purposes Are Persuasive? Why Should You Try to Persuade? Understand Persuasion Using Argument to Persuade: Fact, Policy, and Value What Is the Difference Between Evidence and Proof? How Can You Test Evidence? Three Forms of Proof Logos, or Logical Proof Ethos, or Source Credibility Pathos, or Emotional Proof Organize Your Persuasive Message The Monroe Motivated Sequence Ethical Considerations Skills for Persuasive Speaking Providing Examples Using Comparison and Contrast Using Testimonials A Sample Persuasive Speech Outline and Note Cards Chapter Review
15. Using Communication Skills as You Enter the Workplace
Contemporary Jobs in Communication Producing a Winning Résumé Style Content Format Writing a Convincing Cover Letter Mastering the Job Interview Create a Good First Impression Speak with Clarity Demonstrate Interest More Tips for the Interview Understand the Job Understand the Company Prepare for Behavioral-Based Interview Questions Building Connections Use Social Media to Expand Your Professional Network Use Internships as a Networking Opportunity Use the Informational Interview to Learn Chapter Review
Glossary Endnotes Credits Name Index Subject Index
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