Interpersonal Skills in Organizations

Unit 1 Intrapersonal Effectiveness: Understanding Yourself
1. Journey into Self-Awareness 
2. Self-Disclosure and Trust 
3. Establishing Goals Consistent with Your Values and Ethics 
4. Self-Management 
Unit 2 Interpersonal Effectiveness: Understanding and Working with Others
5. Understanding and Working with Diverse Others 
6. Listening and Nonverbal Communications
7. Communicating Effectively 
8. Persuading Individuals and Audiences 
Unit 3 Understanding and Working in Teams
9. Negotiation 
10. Building Teams and Work Groups 
11. Managing Interpersonal and Organizational Conflict 
12. Achieving Business Results through Effective Meetings 
13. Facilitating Team Success 
14. Making Decisions and Solving Problems Creatively 
Unit 4 Leading Individuals and Groups
15. Effective and Ethical Use of Power and Influence 
16. Networking and Mentoring 
17. Coaching and Providing Feedback for improved Performance 
18. Leading and Empowering Self and Others 
19. Project Management