PART 1 Introduction 1 The Exceptional Manager: What You Do, How You Do It 2 Management Theory: Essential Background for the Successful Manager PART 2 The Environment of Management 3 The Manager’s Changing Work Environment and Ethical Responsibilities: Doing the Right Thing Learning Module 1: Shared Value and Sustainable Development: A New Way to Think about Leading and Managing 4 Global Management: Managing across Borders PART 3 Planning 5 Planning: The Foundation of Successful Management 6 Strategic Management: How Exceptional Managers Realize a Grand Design Learning Module 2: Entrepreneurship 7 Individual and Group Decision Making: How Managers Make Things Happen PART 4 Organizing 8 Organizational Culture and Structure: Drivers of Strategic Implementation 9 Human Resource Management: Getting the Right People for Managerial Success 10 Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager PART 5 Leading 11 Managing Individual Differences and Behavior: Supervising People as People 12 Motivating Employees: Achieving Superior Performance in the Workplace 13 Groups and Teams: Increasing Cooperation, Reducing Conflict 14 Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader 15 Interpersonal and Organizational Communication: Mastering the Exchange of Information PART 6 Controlling 16 Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
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