Loose-Leaf Communicating at Work

Preface
 
Part One: Basics of Business and Professional Communication
Strategic Case: Sundown Bakery
 1: Communicating at Work
2: Communication, Culture, and Work

Part Two: Personal Skills
Strategic Case: Omnicom Marketing
 3: Listening
 4: Verbal and Nonverbal Messages
 5: Interpersonal Skills and Success
 6: Principles of Interviewing

 Part Three: Working in Groups
Strategic Case: Museum of Springfield
 7: Leading and Working in Teams
 8: Effective Meetings

Part Four: Making Effective Presentations 
Strategic Case: Fresh Air Sports
 9: Type of Business Presentations and Their Audiences
10: Developing and Organizing the Presentation
 11: Supporting the Presentation
 12: Delivering the Presentation
 
Appendix I: Interviewing Materials  
Appendix II: Business Writing
Appendix III: Problem-Solving Communication
Appendix IV: Sample Presentations
Appendix V: Crisis Communication
 
Glossary
Index