PART ONE INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU Chapter 1 Understanding Behavior, Human Relations, and Performance and Being Happy Chapter 2 Personality, Stress, Learning, and Perception Chapter 3 Attitudes, Self-Concept, Values, and Ethics PART TWO INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS Chapter 4 Communications, Emotions, and Criticism Chapter 5 Dealing with Conflict PART THREE LEADERSHIP SKILLS: INFLUENCING OTHERS Chapter 6 Leading and Trust Chapter 7 Motivating Performance Chapter 8 Ethical Power and Politics Chapter 9 Networking and Negotiating PART FOUR LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE Chapter 10 Team Dynamics, Creativity and Problem Solving, and Decision Making Chapter 11 Organizational Change and Culture Chapter 12 Valuing Diversity and Inclusion Globally