PART 1 Groundwork: Understanding and Diagnosing Change Chapter 1: Managing Change Stories and Paradoxes Chapter 2: Images of Change Management Chapter 3: Why Change? Contemporary Pressures and Drivers Chapter 4: What to Change? A Diagnostic Approach PART 2 Implementation: The Substance and Process of Change Chapter 5: What Changes? Chapter 6: Purpose and Vision Chapter 7: Change Communication Strategies Chapter 8: Resistance to Change Chapter 9: Organization Development and Sense-Making Approaches Chapter 10; Change Management Perspectives PART 3 Running Threads: Sustainability and the Effective Change Manager Chapter 11: Sustaining Change versus Initiative Decay Chapter 12: The Effective Change Manager: What Does It Take?
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