1.Introduction2.The Process View of the Organization3.Understanding the Supply Process: Evaluating Process Capacity4.Estimating and Reducing Labor Costs5.Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model6.The Link between Operations and Finance7.Quality and Statistical Process Control8.Lean Operations and the Toyota Production System9.Variablity and Its Impact on Process Performance: Waiting Time Problems10.The Impact of Variability on Process Performance: Throughput Losses11.Scheduling to Prioritize Demand12.Project Management13.Forecasting14.Betting on Uncertain Demand: The Newsvendor Model15.Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity16.Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model17.Risk-Pooling Strategies to Reduce and Hedge Uncertainty18.Revenue Management with Capacity Controls19.Supply Chain with Capacity Coordination APPENDIXES 1.Statistics Tutorial2.Tables3.Evaluation of the Loss Function4.Equations and Approximations5.Solutions to Selected Practice Problems
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