About the AuthorsPreface1 Introduction to Operations Management 2 Introduction to Processes 3 Process Analysis 4 Process Improvement 5 Process Analysis with Multiple Flow Units 6 Learning Curves 7 Process Interruptions 8 Lean Operations and the Toyota Production System 9 Quality and Statistical Process Control 10 Introduction to Inventory Management 11 Supply Chain Management 12 Inventory Management with Steady Demand 13 Inventory Management with Perishable Demand 14 Inventory Management with Frequent Orders 15 Forecasting 16 Service Systems with Patient Customers 17 Service Systems with Impatient Customers 18 Scheduling to Prioritize Demand 19 Project Management 20 New Product Development Glossary Index
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