Making Quality Critical

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List of contributors
Acknowledgements
Introduction	p. 1
From Quality Circles to Total Quality Management	p. 33
Ideology, Quality and TQM	p. 54
Quality Through Markets: The New Public Service Management	p. 82
Quality Management and the Management of Quality	p. 105
Governing the New Province of Quality: Autonomy, Accounting and the Dissemination of Accountability	p. 127
Total Quality Management and Participation: Employee Empowerment, Or the Enhancement of Exploitation?	p. 156
Managing Quality in the Multi-Cultural Workplace	p. 173
TQM, the New Training and Industrial Relations	p. 194
Empowering the 'Quality Worker'?: The Seduction and Contradiction of the Total Quality Phenomenon	p. 219
Index	p. 240
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