The Management of Counselling and

The authors of this book provide clear guidelines on the many aspects of knowledge, skill and management expertise increasingly required by all counselling services. Due consideration and detailed advice is given on a broad range of essential issues, from setting up a counselling service to customer relations and quality control.Topics examined include: implications of funding; budgeting; staffing; location and furnishing of premises; daily working routines; how to ensure a competent, professional, safe and ethical working practice; and the sheer complexities of being a manager of therapists.

Foreword

vii

Acknowledgements

xiii

Laying the Foundations: Creating a Counselling Service

1

(12)

Historic Origins

2

(1)

Why Counselling? Why Now?

3

(3)

A Rationale for Creating a New Counselling Service

6

(4)

Stakeholder Analysis

10

(2)

Summing Up

12

(1)

Building a Sound Structure: Management Issues

13

(22)

Primary Structures - the Location and Premises

14

(5)

Staffing Structures

19

(4)

Facilitating and Evaluating the Client's Process through the Agency

23

(1)

Going Public: Promotion and Advertising

24

(6)

Management Committees, Advisory Groups and Boards of Trustees

30

(2)

Insurance

32

(1)

Key Points

33

(2)

Staff Recruitment and Selection

35

(17)

Job Analysis

36

(2)

Job Description

38

(2)

Person Specification

40

(3)

Recruitment

43

(1)

Selection

44

(8)

Ensuring Competent, Professional and Safe Practice

52

(23)

Competence

53

(5)

Professionalism and Safety

58

(11)

Appropriateness

69

(3)

Accountability

72

(2)

Resources

74

(1)

Daily Working Practices

75

(23)

Reception and Threshold Activities

76

(5)

Waiting Lists

81

(4)

Assessment and Diagnosis

85

(1)

Payment of Client Fees

86

(6)

Complaints Procedures

92

(1)

Case Notes and Agency Records: Confidentiality and Appropriateness

92

(3)

Referrals to and Relationships with Other Agencies

95

(1)

The Management of Accounts and Salaries

96

(1)

Key Points

97

(1)

Managing Crisis

98

(12)

Managing Clients' Crises

98

(3)

Managing Agency Crises

101

(6)

A Major Crisis within the Parent Organization

107

(1)

Telephone Helplines

107

(1)

The Internet

108

(1)

Resources

109

(1)

Registering Your Organization

109

(1)

Managing Managing!

110

(25)

The Manager as Oppressor?

114

(1)

Where to put the Emphasis? Management Issues or Clinical Issues?

115

(1)

The Manager as Intermediary

115

(1)

The Impact of Personality on Managing: Enhancing Awareness

116

(9)

The Manager as . . . Further Dynamic Issues Affecting the Management Process

125

(9)

Concluding Thoughts

134

(1)

Appendix

135

(2)

A University Counselling Service--Complaints Procedure

135

(2)

Bibliography

137

(6)

Index

143

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The Management of Counselling and Psychotherapy Agencies

Summary

Table of Contents

Supplemental Materials